Actuate Corporation (Nasdaq: ACTU), the world leader in Enterprise Reporting and Performance Management Applications that empower 100% of users to achieve breakthrough corporate performance, and Oracle (Nasdaq GS: ORCL) today announced that the companies have signed an agreement to extend the use of Actuateâs reporting capabilities within Siebel CRM for a further three years. The agreement marks a decade of Actuateâs world class reporting technology constituting a fundamental part of Siebel CRM.
Encompassing 490 discrete applications and 21 industry-specific solutions, Siebel CRM is the market-leading, multi channel solution that enables organisations to establish an enterprise wide view of their customers across all lines of business, geographies and communication channels. With Siebel CRM, organisations are able to analyse and optimise customer, partner and employee interactions to dramatically increase customer satisfaction and loyalty, maximise revenue, and increase productivity and performance. With over four million CRM deployed seats and over 100 million registered self-service users, Siebel CRM applications are positioned in the Leaders quadrant in several Gartner Magic Quadrants for CRM. Actuate reporting capabilities will benefit Siebel CRM users.
âActuate and Oracle have forged a relationship that adapts to current and future reporting needs for CRM as well as incentive compensation applications,â said Edward Abbo, senior vice president of CRM Products at Oracle. âWith Actuate, application users such as customer service professionals, sales representatives and partners will continue to have real-time visibility into everything from compensation associated with sales efforts to the steps required to improve customer satisfaction.â
âOur decade long relationship with Siebel CRM is testament to the best in class reporting capabilities that Actuate provides,â said Pete Cittadini, president and CEO of Actuate Corporation. âOur commitment to Siebel CRM is firm, and we will continue to deliver the best reporting technology in the market to ensure that users receive valuable insight across all of the business processes and associated systems that touch a customer.â