Folkestone and Dover Water "Go Live" with HiAffinity

August 05

London - DST International Billing (DSTi Billing) – the leading provider of innovative customer management and open billing solutions to the utility industry – announced today that Folkestone and Dover Water, Kent, (F&DW) have completed their migration from Custima to its new HiAffinity Customer Care and Billing System. They join companies in the UK, Ireland, USA, Australia and Bulgaria who are already live and who are reaping the benefits from using HiAffinity.

F&DW have been using DST’s billing software solutions for many years and the move to HiAffinity gives them access to not only the base Customer Billing and Contact System, but also the Executive Reporting database and the Business Rules Engine. As a combined offering these modules will help F&DW streamline the business processes, so important, in delivering quality customer service and complying with regulatory performance standards.

Simon Patterson, COO of DSTi Billing said, "Water Supply companies, such as F&DW, need access to robust, flexible, proven, customer information systems to proactively manage their business and to provide a quality service to their customers, the HiAffinity suite provides those abilities. We are privileged to have F&DW as a customer and thank them for their continued support".

Denise Roberts, head of Finance & Customer Service of F&DW said, "We made the decision to approach this project in 2 phases, phase 1 being a basic migration to HiAffinity. This was a success due to the preparation work undertaken and the commitment shown by all parties to the project. We are now looking forward to Phase 2 of the project, a review of our business processes and the development of appropriate business rules"

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