When SCB decided to replace its in-house built e-invoicing system last year, the bank undertook an extensive evaluation process to choose a supplier that could provide global support and has a track record of developing complex, business-to-business EIP sites. CheckFree was selected on the basis of its international reputation, the flexibility of the CheckFree i-Series software and the financial strength of the Company.
Charamporn Jotikasthira, SCB Executive Vice President of Business Cash Management Group commented: "Due to a growing customer demand for more advanced features, we needed world class software with the superior execution capabilities that would enable us to support Electronic Presentment and Payment (ePP). This is a strategic service we have launched to serve our B2B customers, enhance cash management, increase our market competitiveness and customer satisfaction, all in fulfillment of our mission statement to be our regionâs bank of choice."
Natruedi Punyaratabandhu, Project Manager at the Business Cash Management Group of SCB said: "As a bank, supporting a hosted e-billing system was not a core competency and maintaining our in-house platform was not an efficient use of our resources. With each new invoicer added to the system, we would need to build a custom, costly application from the ground up. The flexibility of the CheckFree i-Series platform enables SCB to rapidly add new corporates to the service, a primary decision factor for SCB in choosing its new technology partner. In addition, CheckFreeâs domain expertise will give us the speed, security and stability to bring our new, corporate banking service to market quickly."
One of the drivers in SCBâs decision to launch a business-based service was the growing demand for the type of support tools that only electronically-based billing services can provide. These include single Internet-banking sign-on, multiple file format downloads, invoice queries and dispute handling, flexible payment options, data analysis, customised reporting, account hierarchies, split billing and further payment functionality to support cash management and customer account management processes. In fact, a key attraction of CheckFree i-Series was the advanced features of its Payment Warehouse, a data repository that provides the bank or invoicers with a consolidated record of customer payments, including the type of payment (one time, recurrent, split payment), the payment instrument (direct debit, credit card, etc.) and whether many payments were made from a single account, single payments came from multiple accounts, and so on.
SCBâs new e-invoicing service is expected to go live in April 2005. The first wave of billers to sign up for the service includes a large construction company, automobile manufacturer and telecommunications provider. Ultimately SCB is focusing on the invoice servicing needs of the top 100 corporates in Thailand. The next step is to invite the bankâs own 5000 corporate Internet banking customers to view and pay their invoices online, and then to expand outwards to sign on new corporate subscribers. SCB also plans to extend the service to its own consumer-based (B2C) customers at a future date.
Says Randy McCoy, CheckFree Software: "SCB is already one of Asia Pacificâs foremost commercial banks and therefore a highly trusted payment services provider. In building a reputation as a leading B2B biller service provider, SCB is positioning itself as a value-added facilitator and strategic link between invoicers and payers within the overall supply chain community. This business strategy is visionary and ambitious, and CheckFree looks forward to assisting the company in delivering future success."