Simon Bushell, general manager, Premiere Global Services UK explained: "We actually trialled the product ourselves internally to help contact 330 overdue account holders with debts of Â£500 and under and it dramatically increased the rate of payment - it generated Â£6,000 of revenue that might otherwise have been lost, and considering the product itself only costs Â£120, thatâs quite a significant cost saving."
The Collections Accelerator automatically contacts account holders by phone when a payment is overdue or when their accounts are about to be turned over to collections agencies. By using text-to-speech translation the user can insert personalised information into the phone message including the amount owed and to whom, a call back number and a reference number. Customers can also be transferred directly to a live agent to make their payment immediately.
After the message has been sent, the Collections Accelerator generates a comprehensive web-based delivery report showing which messages were delivered, at what time and how long the message was played for, indicating how favourably it was received and whether a follow-up is necessary.
Simon Bushell continued: "Because the Collections Accelerator contacts debtors early on in the process, payment rates are dramatically increased and businesses can often avoid having to pass a debt to an outside collection agency."