The new HiAffinity solution, which replaces DSTi's predecessor platform, CUSTIMA, will provide a comprehensive and customisable customer management solution for almost 400,000 Brisbane Water's commercial and residential client accounts in the Brisbane area.
Brisbane Water will implement the HiAffinity core module, the Customer and Billing system, as well as the Executive Reporting Module, the Business Rules Engineâ¢ and the web interface, CyberCSR. The CyberCSR function allows the HiAffinity account management and billing software to be made more easily available on the Internet, increasing its customerâs online self-service options.
The upgrade to HiAffinity follows an extensive review process during which a third party consultant was retained by Brisbane Water to assess the most suitable solutions for its customer service requirements.
"The Australian water utilities market is experiencing a period of rapid change where residential and commercial customers demand high quality, tailored customer service experiences," said Mr Ian Mathieson, Chief Executive Officer Australia, DST International.
"By upgrading to HiAffinity and its Business Rules Engine facility, Brisbane Water is reinforcing its commitment to deliver efficient customer service business processes."
DSTi Billing today provides sophisticated customer management and billing systems for the utility and energy industries worldwide. Customers on four continents are billed annually with almost 18 million HiAffinity bills for water, gas and electricity services. HiAffinity is an "off the shelf" solution, with its Business Rule Engine providing a highly functional system with minimal need for custom work. The HiAffinity offering is supported by workflow and document management modules.
DST International Billing is distributed by DST International is Australia and New Zealand. Brisbane City Councilâs selection of HiAffinity follows the recent successful implementation of the customer information system with Victoriaâs South East Water Limited.