The Sterling Commerce solution will replace BTEâs existing disparate legacy systems within the Transactional Services division that were unable to support the companyâs aggressive new growth plans. Sterling Integrator will run on Linux and be used by BTE to manage and control more effectively the many complex processes involved in receiving, validating, processing and reporting financial transactions on behalf of its customers and ultimately to improve customer service.
BTE is the leading BACSTEL-IP solution supplier while the Transactional Services division provides managed services to facilitate financial document processes and transactions for nearly 150 European clients, including BT Xansa, Deutsche Bank, HSBC, Lloydâs TSB and BAA. The company performs over 1 million client payment and document transactions each month and will use Sterling Integrator to provide the customer support team with more timely access to the status of these transactions.
With Sterling Integrator deployed, BTE also will be able to offer its customers direct, real-time access to information via the Web. This new capability will ensure the helpdesk team can meet the growing demand by customers for 24x7 access to their financial information.
Sterling Integrator provides BTE with a single integration solution that offers a lower total cost of ownership than the previous collection of disparate systems. It will enable BTE to integrate and automate the companyâs business processes, removing the need for time-consuming manual interventions. As a result, help-desk personnel will spend less time on operational maintenance and can focus on providing enhanced customer services.
Sterling Commerce has also created ten customised business processes for BTE that can be easily and rapidly remodelled to suit the changing needs of existing customers. These adaptable processes will help BTE deliver a faster and more effective service and meet the tailored requirements of new customers.
Adrian CoxTechnology Manager at BTE, said: "With the implementation of Sterling Integrator we will reduce our operating costs by rationalising our existing disparate and outdated applications into one integrated system. The J2EE architecture that Sterling Integrator is built on coupled with the robust and adaptable nature of Linux will allow us to meet our customersâ demands for 24x7 operation and activity monitoring. As such, Sterling Commerceâs solution is integral to our plans to grow our existing transactions services and add new profitable services to our client offering."
Chris Hayes, Solutions Manager EMEA, Sterling Commerce, said: "The modular nature of Sterling Integrator will allow BTE to deploy the solution in incremental steps. It will solve BTEâs current business pains with regard to cheque and document processing and also address all of the companyâs future business integration and business process management requirements."
Sterling Commerce continues to demonstrate market leadership in business integration with more than 650 implementations of its Sterling Integrator solution since its introduction in November 2002.