July 21, 2003 â Bala Cynwyd, PA â FXpress Corporation, a leading provider of comprehensive solutions for treasury management, today announced the release of a white paper that ranks FXpress first in customer satisfaction among leading treasury management systems globally. The paper, released by Greenwich Associates, an international research-based consulting firm in institutional financial services, was based on a late 2002 study that consisted of interviews with more than 2,200 treasury officers at corporate, financial and government institutions around the world.
In addition to finding that FXpress had the highest rating of customer satisfaction, the study also found that FXpress holds a formidable American market share and offers many of the features that TMS users will be demanding from their solutions in the future, including straight-through processing (STP) and Web-based technology. In general, the study also found that there are compelling reasons for companies and financial institutions to invest in TMS, including increased disclosure and financial accounting requirements due to the Sarbanes-Oxley Act, and that the functionality of TMS has increased greatly over the past one to two years.
"We have always placed great emphasis on the satisfaction of our customers, from meeting their demands for functionality to assuring exceptional support and services are at their disposal from the second they purchase their FXpress system," said Bob Richardson, Managing Director of FXpress, who was cited in the Greenwich study. "We are pleased to learn that we have achieved our goal of ensuring the satisfaction of FXpress users and will continue to develop additional functionality based on the most advanced technology possible in order to meet future customer demands."