Bank of Australia in Hong Kong has recently taken advantage of a new office
move to upgrade its voice trading technology. The bank is the first in North
East Asia to install Syntegra's ITS p31 telephony switch - providing full
voice trading functionality for smaller trading rooms - launched earlier
this year in March. Syntegra was also responsible for project managing the
technical aspects of the relocation, ensuring that it ran smoothly with
minimum disruption to the day-to-day business of the bank. The new office,
located at 15/F., Chater House, 8 Connaught Road, Central, Hong Kong, went
live in July 2003, with the project taking less than one month to complete.
Daniel Bilski, Head of Finance and Operations, Asia, at Commonwealth
Bank of Australia, based in Hong Kong, said: "We have had a good working
relationship with Syntegra since 1988, so it was natural for us to approach
them when considering a partner for our move to new premises. They were able
to provide us with a total solution. We also used the opportunity to review
and upgrade our trading floor technology, and it was very good timing that
Syntegra had just released the new switch for smaller trading floors - which
suited our requirements, allowing us to keep costs down while still
delivering quality service to our customers."
Traders at the new office are using IP-ready ITS pV405Hi and ITS
pV105Hi turrets and pVs81Hi speakers, running on ITS Release 15 software.
CBA Hong Kong also installed Syntegra's ITSprofile for effective
configuration and monitoring of the ITS platform. The new installation
replaces older Syntegra technology.
Syntegra provided consultancy services to CBA and liaised with existing
providers to relocate all voice elements, such as the existing voice
recorder, PABX, local and international line carriers. Syntegra also liaised
with each of the suppliers involved to manage the relocation of the entire
data network and all market data services - such as Bloomberg and Reuters.
In addition, Syntegra worked with other third party suppliers to fit out the
new office - including the supply and installation of a UPS (uninterruptible
power system), and the design of security access points, the structured
cabling system and entire computer room, providing equipment racks, a Cisco
Ethernet switch and Polycom SoundStations. Finally Syntegra successfully
carried out full acceptance testing for all components of the new trading
Dan Moran, general manager, trading systems at Syntegra in Hong Kong
and China, said: "We are finding more and more that our customers in Hong
Kong require one provider that they can trust to manage multiple suppliers.
It is a sign of our extensive local knowledge, contacts and strong customer
relationships that Syntegra is increasingly being chosen to deliver these
types of projects."