Taipei, Taiwan â DST International (DSTi) â the leader in business solutions for the investment management industry â announced today the signing of an agreement in Taipei with Manulife Financial â one of the worldâs leading insurance groups â for implementation of HiContact(AWD), DSTiâs enterprise-wide work, process and document management solution.
This is DSTiâs first HiContact(AWD) client in Taiwan. Manulife Taiwan will use HiContact(AWD) for all back-office filing. The HiContact(AWD) workstations will be used for imaging purposes for all its life assurance operations that include
new business, claims, policy servicing and its call centre.
Ruth Wu, Manulife Taiwanâs assistant vice president of operations, said: "HiContact (AWD) is a group standard of Manulife globally. Based on the successful implementation of this technology in a number of Manulife operations, HiContact (AWD) was the obvious choice when we considered implementing an imaging system."
Mike Winn, DSTiâs group managing director, said: "We are pleased that Manulife is expanding its usage of HiContact(AWD) to include its office in Taiwan. Manulifeâs move to a paperless, process-centric environment illustrates their commitment to higher performance goals and enhanced customer service."