RightNow's Chinese language support is a true multi-byte, Unicode (UTF-8) compliant implementation. It includes the language analytics necessary to enable RightNow's unique self-learning knowledge base and enhanced search capabilities.
RightNow added Chinese language support to its software at the request of its multinational customers who are increasingly seeking to deliver customer service in the native languages of the diverse territories in which they operate.
Chinese language support will be available in beta release in the second quarter of 2003. General availability is scheduled for the fourth quarter of 2003. RightNow is already available in American English, British English, European and Canadian French, Spanish, German, Italian, Japanese, Dutch, Portugese, Finnish, Swedish, Czech, - and Polish.
"To do business successfully in a global economy, companies have to localise their customer service operations," Sean Forbes, vice president of marketing and business development at RightNow, said. "RightNow continues to support this critical globalisation with developing language support that meets the need of our worldwide customer base."