The extensive global survey measures how well Wilco meets its clients' expectations. This year, 140 interviews were conducted with clients globally, a level of participation which is significantly higher than previous years. Respondents agreed or strongly agreed with over 80% of all positive service statements posed. But above all, the survey has provided a comprehensive practical record of the company's relationship with its customers.
There have been improvements over the previous year in almost all key areas of measurement, including value for money, meeting clients' business needs, project scoping and delivering to plan. The overwhelming majority of Wilco's clients agree or strongly agree that the company provides them with an excellent standard of service. Much of the improvement can be attributed to the company's investment in client-focused initiatives such as the Client First programme for introducing enhancements across all areas of client service, and Wilco's fast-track implementation methodology, STP Direct. Both of these have delivered effective results during the past year.
Wilcoâs Chief Executive Officer, Elizabeth Lake, said: "It has been rewarding for us to realise that, despite challenging market conditions facing our clients, they indicate an increased and clear willingness to continue to choose Wilco. In fact, more than ever before, they would recommend us to others. This is one of the greatest accolades we can be paid. We are looking forward to working closely with our customers during the next twelve months to become even more effective in our partnerships."