One factor is Gains' success is its continued commitment to deliver an unequalled level of customer service excellence, which has led to many customers escalating their engagement with Gains. A good example of this is Gains' relationship with British Telecommunications Plc, which has increased
its commitment with Gains by 50% since the start of 2002, and has promoted Gains to 'preferred supplier status'
Paul Evans, business director with BT Ignite Solutions, part of BT Group plc, says: "What makes Gains stand out from the crowd is their responsiveness and willingness to go the extra mile - more than any other similar service provider. It is this high level of service from Gains that has enabled us to deliver and manage more a constructive relationship with our own customers."
Another factor in Gains success is the quality and resilience of the Gains network. This has proved critical to organisations such as CMS WebView Plc (CMS), a specialist in real-time market data distribution. A long-standing customer of Gains, CMS has recently signed an agreement to enable it to improve the quality of its market data delivery into Asia by opening a dedicated communications node via the Gains facility in Singapore. This will enable CMS customers in the region - including those in Hong Kong, Tokyo and Singapore - to receive CMS derived market data via local leased line circuit.
"We have been very impressed with the quality of Gains' service levels and responsiveness for our existing London to US services," said Peter Blogg, business development director from CMS. "For us they were the natural partner to help us expand our operations in Asia, especially as Gains is very familiar with our requirements for the delivery of real-time data".
Gains' growth and stability provides rare reassurance to its financial customer community in a difficult climate. This reassurance comes at critical time for voice and data service customers, who seek to regain a level of confidence in the stability of its service providers.
"We have built our reputation on the quality of our service, the reliability of our networks and by focusing on our core strength: delivering mission critical voice and data services to the financial community," commented Geoff Chapman, managing director of Gains International. "Our expertise in this area ensures that we can deliver a range of flexible and quality solutions, coupled with a high level of service that larger players are not able to compete with. Our extensive network throughout the US, Europe and Asia, enables us to deliver a truly global service."
Recent contract wins include The Royal Bank of Scotland (RBS), which has signed a deal with Gains to deliver the bank's European-Asian 'hoot n holler' network to destinations in London, Hong Kong, Singapore and Tokyo.
Gains' global expansion is not limited to Europe and Asia; it's US operations also continue to go from strength to strength.
"Gains is experiencing tremendous growth in the US as we continue to increase our market share in this highly competitive environment," commented Greg Wasilewski, director and general manager, Americas. "As in Europe and Asia , we are making strong headway by delivering a high level of customer service, and customer confidence is growing significantly as a result."
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