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Global HQ Office Head Office

525 E. Big Beaver, Suite 300
Troy
MI

Telephone

248 619 3593

Contact

Karen Syrkowski
[email protected]

Mission Statement

Syntel’s mission is to create new opportunities for our clients by harnessing our passion, talent, and innovation.

Syntel has currently established Centers of Excellence in the following areas to help deliver on this mission for our customers:

1 – Fund Accounting
2 – Transfer Agency
3 – Brokerage Services
4 – Trade Processing
5 – Performance Measurement
6 – Custody
7 – Corporate Actions
8 – Mortgage policy servicing

All of the above help clients achieve the following objectives:

• Shift the focus of executives from non-core tasks to strategic issues and core competencies
• Benefit from improved efficiency and quality of service through specialized management, a formalized approach to customer service, process reengineering, and continuous improvement
• Significantly reduce capital investment in supporting systems
• Gain access to resources and capabilities not available internally
• Reduce cost — and, often, replace a fixed cost with a cost that is variable yet predictable, scalable, and easier to manage
• Adapt to and benefit from rapid technological change more easily

Benefits

• Shift the focus of executives from non-core tasks to strategic issues and core competencies
• Benefit from improved efficiency and quality of service through specialized management, a formalized approach to customer service, process reengineering, and continuous improvement
• Significantly reduce capital investment in supporting systems
• Gain access to resources and capabilities not available internally
• Reduce cost — and, often, replace a fixed cost with a cost that is variable yet predictable, scalable, and easier to manage
• Adapt to and benefit from rapid technological change more easily

History

Evolution of Syntel

The Early Days

After success with a leading Indian technology services firm, Bharat Desai had the urge to launch his own company. Armed with an M.B.A. from The University of Michigan as well as $2,000 in savings, Desai launched Syntel in 1980. The business model was simple in those days: Work with local corporations to place well-trained programmers at the customer’s location for project work. But the world and the approach to delivering technology services would change quite dramatically in the coming years.


Going Global

In 1992, when most IT services firms were focused on delivering on-site services, Syntel was busy launching its first Global Development Center in Mumbai, India. Working closely with its customer, American International Group (AIG), Syntel became the first U.S.-based IT services company to launch a global delivery concept. By leveraging the outstanding pool of technology talent, a 12-hour time zone variance, and economies of scale, Syntel became the first firm to run an around-the-clock IT project approach.

A series of large-scale applications outsourcing contracts began building Syntel’s growth momentum. In 1994, the company surpassed the $50 million revenue mark and exceeded 1,000 employees. In 1997, Syntel exceeded the $100 million revenue point and earned the highest “Preferred” performance rating from DaimlerChrysler.


A Public Appearance

In 1997, Syntel launched its initial public offering (IPO) with the sale of 3.45 million shares of stock, trading on NASDAQ under the symbol SYNT. All Syntel employees at the time became shareholders, and the company began life in the public eye. After more than 65 meetings with potential investors over a three-week period, Syntel’s CEO and CFO took a well-deserved breather. In 1998, Syntel surpassed the 2,000 worldwide employee mark.


Today and the Future

Syntel has significantly shifted its business model in several ways. Today, almost 100 percent of our revenues come from Applications Outsourcing and e-Business services. We have dramatically altered how we deliver services, pioneering an on-site, off-site, offshore approach that gives customers ultimate flexibility in how and where the solutions are delivered. And, we have extended that proven model to the Business Process Outsourcing world. Historically, approximately 90 percent of our revenues are from repeat/referred customers, one of the best rates in the IT services business.

Our customers cite the fact that Syntel brings a flexible, collaborative approach to delivering real-world solutions and most of them consider us as long-term partner. We’re easy to do business with, and we do everything in our power to exceed our customers’ expectations. We’re not only grounded in today’s technologies, we also have deep expertise in yesterday’s and tomorrow’s technologies. This, coupled with our growing Business Process Outsourcing services, enables us to bring an enterprisewide approach to delivering real business value to our customers. We strive to live and breathe our brand: Consider IT Done®.

Focus

Our business is structured around four operating groups, which together comprise 14 industry groups serving clients in every major industry. Our industry focus gives us an understanding of industry evolution, business issues and applicable technologies, enabling us to deliver innovative solutions to clients. Through Business Consulting, Technology & Outsourcing and Business Process Outsourcing, we develop and offer the skills necessary to lead in the marketplace.

In addition to Syntel’s technical skills, we are defining our presence in the marketplace by adding innovative new capabilities to better serve the needs of our clients. Syntel has entered into several partnerships with leading software and IT application software infrastructure providers including Ab-Initio, Actuate, BEA Systems, Business Objects, Cognos, IBM, Informatica, Mercury, Microstrategy, Oracle, SAP, Serden Technologies, TIBCO, among others. These partnerships provide Syntel with increased opportunities for market penetration.

The real power of our network of businesses is the synergy between our traditional professional service business with its channel strength, relationships, and proven solutions and our alliances and outsourcing units with their emphasis on new technologies and client cost savings. This “network effect” translates into a new level of flexibility and value that Syntel can deliver to its clients. Each of Syntel’s service lines in our practice develops and delivers service offerings appropriate to its client base, market, and industries. Our service lines are:

• Solutions Engineering – designing, building and deploying complex industry-specific, reusable and scalable solutions that typically integrate business.
• Solutions Operations – Create value for Syntel clients through the long-term outsourcing of vital business applications, Processes and Technology infrastructure.
• Technology Research & Innovation – Researching, inventing and commercializing cutting-edge business solutions using new and emerging technologies to help drive clients’ growth and give them first-mover advantage.

Our Solutions Operations capability includes Outsourcing as a core competency area. Value enhancement through industry experience is at the heart of Syntel’s unique outsourcing proposition. Outsourcing from Syntel combines our deep industry and process insights with proven operational capabilities to deliver lean, highly efficient business operations.