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Location Head Office

Belvedere, Basing View
Basingstoke
GB

Telephone

0800 280 2888

Contact

Nicola Brookes
[email protected]
Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base
Infrastructure/architecture

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

4y | NewVoiceMedia
Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
Infrastructure/architecture

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

4y | NewVoiceMedia
NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index
Behavior detection & predictive analytics

NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index

4y | NewVoiceMedia
Click Travel voyages to the cloud to transform customer service experience
Banking

Click Travel voyages to the cloud to transform customer service experience

4y | NewVoiceMedia
NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award
Behavior detection & predictive analytics

NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

4y | NewVoiceMedia
NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
Consultants

NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

4y | NewVoiceMedia
NewVoiceMedia celebrates double win at Southern Tech 100 Awards
Behavior detection & predictive analytics

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

4y | NewVoiceMedia
NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences
Behavior detection & predictive analytics

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

4y | NewVoiceMedia
Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

4y | NewVoiceMedia
NewVoiceMedia wins 2018 Stevie® Award for sales and customer service
Behavior detection & predictive analytics

NewVoiceMedia wins 2018 Stevie® Award for sales and customer service

4y | NewVoiceMedia
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
Behavior detection & predictive analytics

NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award

4y | NewVoiceMedia
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
Infrastructure/architecture

NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

4y | NewVoiceMedia
NewVoiceMedia appoints John Eng as new Chief Marketing Officer
Consultants

NewVoiceMedia appoints John Eng as new Chief Marketing Officer

4y | NewVoiceMedia
NewVoiceMedia wins Appealie SaaS Customer Success Award
Treasury

NewVoiceMedia wins Appealie SaaS Customer Success Award

4y | NewVoiceMedia
NewVoiceMedia appoints Dennis Fois as new CEO

NewVoiceMedia appoints Dennis Fois as new CEO

4y | NewVoiceMedia
Research finds UK sales reps lose six weeks a year to admin tasks
Banking

Research finds UK sales reps lose six weeks a year to admin tasks

4y | NewVoiceMedia
NewVoiceMedia wins Frost & Sullivan Excellence Award
Behavior detection & predictive analytics

NewVoiceMedia wins Frost & Sullivan Excellence Award

4y | NewVoiceMedia
Esker moves to the cloud to transform customer service experience
Banking

Esker moves to the cloud to transform customer service experience

4y | NewVoiceMedia
NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

4y | NewVoiceMedia
NewVoiceMedia named finalist in SalesTech Awards
Consultants

NewVoiceMedia named finalist in SalesTech Awards

4y | NewVoiceMedia
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
Behavior detection & predictive analytics

NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards

5y | NewVoiceMedia
NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

5y | NewVoiceMedia
Spotzer to transform service experience for global customer base with NewVoiceMedia
Infrastructure/architecture

Spotzer to transform service experience for global customer base with NewVoiceMedia

5y | NewVoiceMedia
NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Behavior detection & predictive analytics

NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

5y | NewVoiceMedia
NewVoiceMedia wins AI Global Excellence Award for inside sales technology
Behavior detection & predictive analytics

NewVoiceMedia wins AI Global Excellence Award for inside sales technology

5y | NewVoiceMedia
NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
Behavior detection & predictive analytics

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

5y | NewVoiceMedia
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
Behavior detection & predictive analytics

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

5y | NewVoiceMedia
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Behavior detection & predictive analytics

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

5y | NewVoiceMedia
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
Banking

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

5y | NewVoiceMedia
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
Behavior detection & predictive analytics

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

5y | NewVoiceMedia
NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action
Behavior detection & predictive analytics

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

5y | NewVoiceMedia
NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times
Behavior detection & predictive analytics

NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times

5y | NewVoiceMedia
Contact centre technology research finds businesses are failing to keep up with customer expectations
Behavior detection & predictive analytics

Contact centre technology research finds businesses are failing to keep up with customer expectations

5y | NewVoiceMedia
Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
Infrastructure/architecture

Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative

5y | NewVoiceMedia
NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
Behavior detection & predictive analytics

NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence

5y | NewVoiceMedia
NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
Behavior detection & predictive analytics

NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards

5y | NewVoiceMedia
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release
Behavior detection & predictive analytics

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release

5y | NewVoiceMedia
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
Behavior detection & predictive analytics

NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards

5y | NewVoiceMedia
NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year
Behavior detection & predictive analytics

NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year

5y | NewVoiceMedia
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
Behavior detection & predictive analytics

NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award

5y | NewVoiceMedia
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
Behavior detection & predictive analytics

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

5y | NewVoiceMedia
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
Behavior detection & predictive analytics

NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

5y | NewVoiceMedia
NewVoiceMedia recognised among Companies to Inspire Britain 2017
Behavior detection & predictive analytics

NewVoiceMedia recognised among Companies to Inspire Britain 2017

5y | NewVoiceMedia
FCR Media to transform sales and service performance with NewVoiceMedia
Consultants

FCR Media to transform sales and service performance with NewVoiceMedia

5y | NewVoiceMedia
Selectra selects NewVoiceMedia as its preferred contact centre partner
Behavior detection & predictive analytics

Selectra selects NewVoiceMedia as its preferred contact centre partner

5y | NewVoiceMedia
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
Infrastructure/architecture

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

5y | NewVoiceMedia
Security Benefit Achieves Industry Leading Growth With NewVoiceMedia
Behavior detection & predictive analytics

Security Benefit Achieves Industry Leading Growth With NewVoiceMedia

5y | NewVoiceMedia
Security Benefit achieves industry leading growth with NewVoiceMedia
Insurance

Security Benefit achieves industry leading growth with NewVoiceMedia

5y | NewVoiceMedia
NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service
Treasury

NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service

5y | NewVoiceMedia
NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards
Consultants

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

5y | NewVoiceMedia
NewVoiceMedia accelerates expansion in Germany with Munich office
Behavior detection & predictive analytics

NewVoiceMedia accelerates expansion in Germany with Munich office

5y | NewVoiceMedia
NewVoiceMedia wins two TMT News 2017 Telecoms Awards
Consultants

NewVoiceMedia wins two TMT News 2017 Telecoms Awards

5y | NewVoiceMedia
Paysafe enhances productivity and customer experience with NewVoiceMedia
Banking

Paysafe enhances productivity and customer experience with NewVoiceMedia

5y | NewVoiceMedia
NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
Behavior detection & predictive analytics

NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’

5y | NewVoiceMedia
NewVoiceMedia named finalist in Top 10 Technology Awards 2017
Behavior detection & predictive analytics

NewVoiceMedia named finalist in Top 10 Technology Awards 2017

5y | NewVoiceMedia
NewVoiceMedia announces appointment of SVP Finance & HR Administration
Infrastructure/architecture

NewVoiceMedia announces appointment of SVP Finance & HR Administration

5y | NewVoiceMedia
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
Behavior detection & predictive analytics

NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience

5y | NewVoiceMedia
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Treasury

NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

5y | NewVoiceMedia
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

5y | NewVoiceMedia
NewVoiceMedia wins three Stevie Awards for Sales & Customer Service

NewVoiceMedia wins three Stevie Awards for Sales & Customer Service

5y | NewVoiceMedia
NewVoiceMedia achieves SOC 2 Type 2 certification
Behavior detection & predictive analytics

NewVoiceMedia achieves SOC 2 Type 2 certification

5y | NewVoiceMedia
NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award
Behavior detection & predictive analytics

NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

5y | NewVoiceMedia
Homebell accelerates expansion with cloud technology from NewVoiceMedia
Behavior detection & predictive analytics

Homebell accelerates expansion with cloud technology from NewVoiceMedia

5y | NewVoiceMedia
NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus
Infrastructure/architecture

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

5y | NewVoiceMedia
NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment
Behavior detection & predictive analytics

NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment

5y | NewVoiceMedia
NewVoiceMedia named finalist in 2017 Stevie Awards for Sales & Customer Service
Consultants

NewVoiceMedia named finalist in 2017 Stevie Awards for Sales & Customer Service

5y | NewVoiceMedia
Debt Busters boosts revenue and efficiencies with NewVoiceMedia’s inside sales platform
Behavior detection & predictive analytics

Debt Busters boosts revenue and efficiencies with NewVoiceMedia’s inside sales platform

5y | NewVoiceMedia
NewVoiceMedia announces appointment of Chief Technology Officer
Infrastructure/architecture

NewVoiceMedia announces appointment of Chief Technology Officer

5y | NewVoiceMedia
NewVoiceMedia ranked in Deloitte 2016 Technology Fast 500 EMEA programme
Behavior detection & predictive analytics

NewVoiceMedia ranked in Deloitte 2016 Technology Fast 500 EMEA programme

5y | NewVoiceMedia
Ebury boosts sales performance with NewVoiceMedia’s inside sales platform
Banking

Ebury boosts sales performance with NewVoiceMedia’s inside sales platform

5y | NewVoiceMedia
NewVoiceMedia scoops Leading Experts in Tech Award 2016
Behavior detection & predictive analytics

NewVoiceMedia scoops Leading Experts in Tech Award 2016

6y | NewVoiceMedia
NewVoiceMedia recognised among 50 hottest UK tech ‘scale-ups’
Behavior detection & predictive analytics

NewVoiceMedia recognised among 50 hottest UK tech ‘scale-ups’

6y | NewVoiceMedia
Technology Trust enhances customer experience with NewVoiceMedia
Behavior detection & predictive analytics

Technology Trust enhances customer experience with NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide
Banking

NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide

6y | NewVoiceMedia
BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform

BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform

6y | NewVoiceMedia
NewVoiceMedia positioned in the “Challengers” Quadrant of Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe
Behavior detection & predictive analytics

NewVoiceMedia positioned in the “Challengers” Quadrant of Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe

6y | NewVoiceMedia
RAM Tracking accelerates business success with NewVoiceMedia
Behavior detection & predictive analytics

RAM Tracking accelerates business success with NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Behavior detection & predictive analytics

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

6y | NewVoiceMedia
NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience
Behavior detection & predictive analytics

NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience

6y | NewVoiceMedia
NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards
Infrastructure/architecture

NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards

6y | NewVoiceMedia
Security Benefit strengthens sales team with NewVoiceMedia’s communications platform
Banking

Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

6y | NewVoiceMedia
NewVoiceMedia wins 2016 CUSTOMER Contact Center Technology Award
Behavior detection & predictive analytics

NewVoiceMedia wins 2016 CUSTOMER Contact Center Technology Award

6y | NewVoiceMedia
NewVoiceMedia accelerates expansion in North America with new office in Dallas

NewVoiceMedia accelerates expansion in North America with new office in Dallas

6y | NewVoiceMedia
NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies

NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies

6y | NewVoiceMedia
NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

6y | NewVoiceMedia
TMC names ContactWorld a 2016 Communications Solution Product of the Year Award winner
Behavior detection & predictive analytics

TMC names ContactWorld a 2016 Communications Solution Product of the Year Award winner

6y | NewVoiceMedia
American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing
Behavior detection & predictive analytics

American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

6y | NewVoiceMedia
NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet

NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet

6y | NewVoiceMedia
NewVoiceMedia named finalist for 2016 Technology Awards
Infrastructure/architecture

NewVoiceMedia named finalist for 2016 Technology Awards

6y | NewVoiceMedia
Crescent Wealth capitalises on cloud technology to transform customer experience
Behavior detection & predictive analytics

Crescent Wealth capitalises on cloud technology to transform customer experience

6y | NewVoiceMedia
HotelREZ transforms customer experience with cloud technology from NewVoiceMedia
Banking

HotelREZ transforms customer experience with cloud technology from NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations
Infrastructure/architecture

NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations

6y | NewVoiceMedia
NewVoiceMedia helps Grand Pacific Resorts pair family-friendly vacations with concierge-level customer service
Treasury

NewVoiceMedia helps Grand Pacific Resorts pair family-friendly vacations with concierge-level customer service

6y | NewVoiceMedia
NewVoiceMedia finds 68 percent prefer live agent support to self-help

NewVoiceMedia finds 68 percent prefer live agent support to self-help

6y | NewVoiceMedia
PhishMe scales global sales organisation with NewVoiceMedia
Banking

PhishMe scales global sales organisation with NewVoiceMedia

6y | NewVoiceMedia
House of Air elevates customer service with NewVoiceMedia

House of Air elevates customer service with NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld
Infrastructure/architecture

NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld

6y | NewVoiceMedia
Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia
Behavior detection & predictive analytics

Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia increases customer base by over 50 percent in FY’2016
Behavior detection & predictive analytics

NewVoiceMedia increases customer base by over 50 percent in FY’2016

6y | NewVoiceMedia
NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience
Behavior detection & predictive analytics

NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience

6y | NewVoiceMedia
NewVoiceMedia research reveals how Australian businesses are driving away customers
Treasury

NewVoiceMedia research reveals how Australian businesses are driving away customers

6y | NewVoiceMedia
NewVoiceMedia announces appointment of Chief Revenue Officer
Infrastructure/architecture

NewVoiceMedia announces appointment of Chief Revenue Officer

6y | NewVoiceMedia
U.S. companies losing $62 billion a year due to poor customer service, a 51 percent and $20 billion increase from 2013
Treasury

U.S. companies losing $62 billion a year due to poor customer service, a 51 percent and $20 billion increase from 2013

6y | NewVoiceMedia
The £11 billion customer service scared away
Treasury

The £11 billion customer service scared away

6y | NewVoiceMedia
NewVoiceMedia scoops two FinancialForce 360 Customer Excellence Awards
Trading & brokering

NewVoiceMedia scoops two FinancialForce 360 Customer Excellence Awards

6y | NewVoiceMedia
NewVoiceMedia awarded 2016 CRM Excellence Award
Behavior detection & predictive analytics

NewVoiceMedia awarded 2016 CRM Excellence Award

6y | NewVoiceMedia
NewVoiceMedia named finalist for Best Sales CRM Product or Service award
Behavior detection & predictive analytics

NewVoiceMedia named finalist for Best Sales CRM Product or Service award

6y | NewVoiceMedia
NewVoiceMedia Switches from Sage to FinancialForce to Transform Finance Department
Banking

NewVoiceMedia Switches from Sage to FinancialForce to Transform Finance Department

6y | NewVoiceMedia
Parker Harris joins Frank van Veenendaal at NewVoiceMedia conference Connect for fireside chat
Behavior detection & predictive analytics

Parker Harris joins Frank van Veenendaal at NewVoiceMedia conference Connect for fireside chat

6y | NewVoiceMedia
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Treasury

NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

6y | NewVoiceMedia
NewVoiceMedia raises over £7000 for Naomi House & Jacksplace

NewVoiceMedia raises over £7000 for Naomi House & Jacksplace

6y | NewVoiceMedia
NewVoiceMedia Connect 2016 attracts top thought leaders in sales and service

NewVoiceMedia Connect 2016 attracts top thought leaders in sales and service

6y | NewVoiceMedia
NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution

NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution

6y | NewVoiceMedia
Six Pack Shortcuts accelerates business success with NewVoiceMedia
Behavior detection & predictive analytics

Six Pack Shortcuts accelerates business success with NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia wins three 2016 Stevie Awards for sales and customer service

NewVoiceMedia wins three 2016 Stevie Awards for sales and customer service

6y | NewVoiceMedia
NewVoiceMedia brings powerful insights to the Engage2Excel sales team
Behavior detection & predictive analytics

NewVoiceMedia brings powerful insights to the Engage2Excel sales team

6y | NewVoiceMedia
NewVoiceMedia strengthens executive team with new appointment
Behavior detection & predictive analytics

NewVoiceMedia strengthens executive team with new appointment

6y | NewVoiceMedia
Labor First wins 2016 CRM Service Elite Award with revamped customer contact technology from NewVoiceMedia
Banking

Labor First wins 2016 CRM Service Elite Award with revamped customer contact technology from NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia recognised among Companies to Inspire Britain 2016
Treasury

NewVoiceMedia recognised among Companies to Inspire Britain 2016

6y | NewVoiceMedia
NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy

NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy

6y | NewVoiceMedia
NewVoiceMedia named finalist in 2016 Stevie Awards for Sales & Customer Service

NewVoiceMedia named finalist in 2016 Stevie Awards for Sales & Customer Service

6y | NewVoiceMedia
NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation

NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation

6y | NewVoiceMedia
NewVoiceMedia’s cloud technology bulks-up Six Pack Shortcuts’ outbound sales
Infrastructure/architecture

NewVoiceMedia’s cloud technology bulks-up Six Pack Shortcuts’ outbound sales

6y | NewVoiceMedia
Interactive Design Institute transforms sales performance with NewVoiceMedia
Infrastructure/architecture

Interactive Design Institute transforms sales performance with NewVoiceMedia

6y | NewVoiceMedia
NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award
Behavior detection & predictive analytics

NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award

6y | NewVoiceMedia
NewVoiceMedia named best tech company to work for by leading investors

NewVoiceMedia named best tech company to work for by leading investors

6y | NewVoiceMedia
NewVoiceMedia selected to join Tech City’s Future Fifty programme
Infrastructure/architecture

NewVoiceMedia selected to join Tech City’s Future Fifty programme

6y | NewVoiceMedia
NewVoiceMedia announced as finalist for three Cloud Awards
Behavior detection & predictive analytics

NewVoiceMedia announced as finalist for three Cloud Awards

6y | NewVoiceMedia
NewVoiceMedia selected as hottest fast-growing company by leading investors

NewVoiceMedia selected as hottest fast-growing company by leading investors

6y | NewVoiceMedia
NewVoiceMedia’s cloud technology transforms Entanet’s customer experience
Behavior detection & predictive analytics

NewVoiceMedia’s cloud technology transforms Entanet’s customer experience

6y | NewVoiceMedia
Exponential-e transforms sales operation with cloud technology from NewVoiceMedia
Infrastructure/architecture

Exponential-e transforms sales operation with cloud technology from NewVoiceMedia

7y | NewVoiceMedia
Ritani delivers sparkling customer service with NewVoiceMedia
Infrastructure/architecture

Ritani delivers sparkling customer service with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry
Behavior detection & predictive analytics

NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry

7y | NewVoiceMedia
NewVoiceMedia strengthens executive team with major appointment
Infrastructure/architecture

NewVoiceMedia strengthens executive team with major appointment

7y | NewVoiceMedia
NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger
Treasury

NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger

7y | NewVoiceMedia
NewVoiceMedia named one of the world’s most valuable cloud computing companies by Insights Success Magazine
Behavior detection & predictive analytics

NewVoiceMedia named one of the world’s most valuable cloud computing companies by Insights Success Magazine

7y | NewVoiceMedia
NewVoiceMedia helps Vax clean up at MCCF Awards

NewVoiceMedia helps Vax clean up at MCCF Awards

7y | NewVoiceMedia
NewVoiceMedia secures Vax as finalist in two categories for MCCFA Awards

NewVoiceMedia secures Vax as finalist in two categories for MCCFA Awards

7y | NewVoiceMedia
NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity
Behavior detection & predictive analytics

NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity

7y | NewVoiceMedia
Fast growing companies exploit power of cloud, finds new study
Treasury

Fast growing companies exploit power of cloud, finds new study

7y | NewVoiceMedia
NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise
Infrastructure/architecture

NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise

7y | NewVoiceMedia
NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform
Behavior detection & predictive analytics

NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform

7y | NewVoiceMedia
Prospa credits NewVoiceMedia for transforming its sales performance and business efficiencies
Infrastructure/architecture

Prospa credits NewVoiceMedia for transforming its sales performance and business efficiencies

7y | NewVoiceMedia
NewVoiceMedia recognised as one of the UK’s fastest growing tech firms by the Sunday Times

NewVoiceMedia recognised as one of the UK’s fastest growing tech firms by the Sunday Times

7y | NewVoiceMedia
NewVoiceMedia ranked among top 100 cloud services providers
Treasury

NewVoiceMedia ranked among top 100 cloud services providers

7y | NewVoiceMedia
New research reveals that IT issues are holding back the contact centre industry
Behavior detection & predictive analytics

New research reveals that IT issues are holding back the contact centre industry

7y | NewVoiceMedia
NewVoiceMedia named 2015 Communications Solutions Product of the Year Award winner

NewVoiceMedia named 2015 Communications Solutions Product of the Year Award winner

7y | NewVoiceMedia
Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia
Behavior detection & predictive analytics

Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses
Behavior detection & predictive analytics

NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses

7y | NewVoiceMedia
NewVoiceMedia announced as Lloyds Bank National Business Awards finalist

NewVoiceMedia announced as Lloyds Bank National Business Awards finalist

7y | NewVoiceMedia
NewVoiceMedia recognised among Companies to Inspire Britain 2015
Treasury

NewVoiceMedia recognised among Companies to Inspire Britain 2015

7y | NewVoiceMedia
Newvoicemedia Receives 2015 Customer Contact Center Technology Award

Newvoicemedia Receives 2015 Customer Contact Center Technology Award

7y | NewVoiceMedia
Vax cleans up customer experience and improves efficiency with NewVoiceMedia
Banking

Vax cleans up customer experience and improves efficiency with NewVoiceMedia

7y | NewVoiceMedia
Siemens powers customer support centre with NewVoiceMedia
Behavior detection & predictive analytics

Siemens powers customer support centre with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia named top tech company to work for in the UK

NewVoiceMedia named top tech company to work for in the UK

7y | NewVoiceMedia
NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity
Behavior detection & predictive analytics

NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity

7y | NewVoiceMedia
NewVoiceMedia names Frank van Veenendaal to Board of Directors
Trading & brokering

NewVoiceMedia names Frank van Veenendaal to Board of Directors

7y | NewVoiceMedia
NewVoiceMedia named Computing Vendor Excellence Awards finalist
Risk management

NewVoiceMedia named Computing Vendor Excellence Awards finalist

7y | NewVoiceMedia
NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience
Infrastructure/architecture

NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience

7y | NewVoiceMedia
Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia
Behavior detection & predictive analytics

Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia partners with Fliptop to deliver smarter and faster lead conversion
Behavior detection & predictive analytics

NewVoiceMedia partners with Fliptop to deliver smarter and faster lead conversion

7y | NewVoiceMedia
NewVoiceMedia launches gamification solution to revolutionise sales performance
Behavior detection & predictive analytics

NewVoiceMedia launches gamification solution to revolutionise sales performance

7y | NewVoiceMedia
NewVoiceMedia grows international business by more than 500 percent
Behavior detection & predictive analytics

NewVoiceMedia grows international business by more than 500 percent

7y | NewVoiceMedia
Secret Escapes strengthens sales performance with NewVoiceMedia
Infrastructure/architecture

Secret Escapes strengthens sales performance with NewVoiceMedia

7y | NewVoiceMedia
RAC drives efficiency and improved customer experience with NewVoiceMedia
Banking

RAC drives efficiency and improved customer experience with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia sponsors upcoming research into the efficacy of customer self-service
Consultants

NewVoiceMedia sponsors upcoming research into the efficacy of customer self-service

7y | NewVoiceMedia
NewVoiceMedia strengthens senior leadership team with key appointment

NewVoiceMedia strengthens senior leadership team with key appointment

7y | NewVoiceMedia
JustGiving raises the bar for global customer support with NewVoiceMedia
Infrastructure/architecture

JustGiving raises the bar for global customer support with NewVoiceMedia

7y | NewVoiceMedia
Businesses vastly underestimate impact of a personal connection in customer acquisition and retention according to NewVoiceMedia study
Consultants

Businesses vastly underestimate impact of a personal connection in customer acquisition and retention according to NewVoiceMedia study

7y | NewVoiceMedia
NewVoiceMedia accelerates international growth with new office in Copenhagen

NewVoiceMedia accelerates international growth with new office in Copenhagen

7y | NewVoiceMedia
CRM magazine selects NewVoiceMedia for ‘CRM Rising Star’ and ‘CRM Service Elite’ 2015 awards
Behavior detection & predictive analytics

CRM magazine selects NewVoiceMedia for ‘CRM Rising Star’ and ‘CRM Service Elite’ 2015 awards

7y | NewVoiceMedia
NewVoiceMedia ranked top three cloud services provider in the UK
Infrastructure/architecture

NewVoiceMedia ranked top three cloud services provider in the UK

7y | NewVoiceMedia
NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

7y | NewVoiceMedia
Vaillant transforms customer experience with NewVoiceMedia’s cloud technology
Behavior detection & predictive analytics

Vaillant transforms customer experience with NewVoiceMedia’s cloud technology

7y | NewVoiceMedia
NewVoiceMedia opens European development centre in Poland
Infrastructure/architecture

NewVoiceMedia opens European development centre in Poland

7y | NewVoiceMedia
NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit
Banking

NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit

7y | NewVoiceMedia
MobileIron strengthens customer experience and sales performance with NewVoiceMedia
Behavior detection & predictive analytics

MobileIron strengthens customer experience and sales performance with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia saves Watch Shop four days of sales during peak trading week
Treasury

NewVoiceMedia saves Watch Shop four days of sales during peak trading week

7y | NewVoiceMedia
NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service
Infrastructure/architecture

NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service

7y | NewVoiceMedia
NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award
Consultants

NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award

7y | NewVoiceMedia
NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award

NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award

7y | NewVoiceMedia
NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience
Behavior detection & predictive analytics

NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience

7y | NewVoiceMedia
NewVoiceMedia named ‘Best SaaS’ and ‘B2B Customer Excellence’ finalist in Cloud Awards Programme
Consultants

NewVoiceMedia named ‘Best SaaS’ and ‘B2B Customer Excellence’ finalist in Cloud Awards Programme

7y | NewVoiceMedia
TNT to deliver customer service excellence from the cloud with NewVoiceMedia
Infrastructure/architecture

TNT to deliver customer service excellence from the cloud with NewVoiceMedia

7y | NewVoiceMedia
NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention
Behavior detection & predictive analytics

NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention

7y | NewVoiceMedia
NewVoiceMedia helps Platform Black scoop Financial World Innovation Award
Banking

NewVoiceMedia helps Platform Black scoop Financial World Innovation Award

7y | NewVoiceMedia
NewVoiceMedia ranked among world’s top 100 cloud services providers
Treasury

NewVoiceMedia ranked among world’s top 100 cloud services providers

7y | NewVoiceMedia
NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth
Trading & brokering

NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

8y | NewVoiceMedia
NewVoiceMedia named as Internet of Things Awards finalist

NewVoiceMedia named as Internet of Things Awards finalist

8y | NewVoiceMedia
NewVoiceMedia’s cloud contact centre technology helps Canadian Cancer Society in Saskatchewan increase charitable donations by 40%
Infrastructure/architecture

NewVoiceMedia’s cloud contact centre technology helps Canadian Cancer Society in Saskatchewan increase charitable donations by 40%

8y | NewVoiceMedia
NewVoiceMedia announces partnership with idio to transform sales and service performance
Consultants

NewVoiceMedia announces partnership with idio to transform sales and service performance

8y | NewVoiceMedia
NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014
Consultants

NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014

8y | NewVoiceMedia
NewVoiceMedia named as finalist in SVC Awards

NewVoiceMedia named as finalist in SVC Awards

8y | NewVoiceMedia
NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards
Infrastructure/architecture

NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards

8y | NewVoiceMedia
NewVoiceMedia named as finalist at UK IT Industry Awards

NewVoiceMedia named as finalist at UK IT Industry Awards

8y | NewVoiceMedia
Customer Contact Expo draws high-level crowds at Olympia London
Behavior detection & predictive analytics

Customer Contact Expo draws high-level crowds at Olympia London

8y | NewVoiceMedia
New report reveals growing investment in omni-channel cloud customer contact solutions
Behavior detection & predictive analytics

New report reveals growing investment in omni-channel cloud customer contact solutions

8y | NewVoiceMedia
NewVoiceMedia strengthens executive team with major appointment
Treasury

NewVoiceMedia strengthens executive team with major appointment

8y | NewVoiceMedia
NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo

NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo

8y | NewVoiceMedia
NewVoiceMedia secures Ukash as finalist for UK Customer Experience Awards
Infrastructure/architecture

NewVoiceMedia secures Ukash as finalist for UK Customer Experience Awards

8y | NewVoiceMedia
NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist

NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist

8y | NewVoiceMedia
NewVoiceMedia strengthens leadership team with senior appointment
Infrastructure/architecture

NewVoiceMedia strengthens leadership team with senior appointment

8y | NewVoiceMedia
NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence

NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence

8y | NewVoiceMedia
How Wowcher has transformed its customer experience with cloud telephony from NewVoiceMedia
Behavior detection & predictive analytics

How Wowcher has transformed its customer experience with cloud telephony from NewVoiceMedia

8y | NewVoiceMedia
NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014

NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014

8y | NewVoiceMedia
Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
Banking

Platform Black transforms its sales operation with cloud technology from NewVoiceMedia

8y | NewVoiceMedia
Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia

Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia

8y | NewVoiceMedia
Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia

Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia

8y | NewVoiceMedia
Lumesse weathers the storm with cloud technology from NewVoiceMedia
Behavior detection & predictive analytics

Lumesse weathers the storm with cloud technology from NewVoiceMedia

8y | NewVoiceMedia
New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world

8y | NewVoiceMedia
MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology
Behavior detection & predictive analytics

MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology

8y | NewVoiceMedia
NewVoiceMedia creates jargon buster guide for the call centre industry

NewVoiceMedia creates jargon buster guide for the call centre industry

8y | NewVoiceMedia
New research reveals the power of the consumer in a ‘social media era’

New research reveals the power of the consumer in a ‘social media era’

8y | NewVoiceMedia
NewVoiceMedia secures $50m funding to accelerate growth
Banking

NewVoiceMedia secures $50m funding to accelerate growth

8y | NewVoiceMedia
NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

8y | NewVoiceMedia
NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014

NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014

8y | NewVoiceMedia
NewVoiceMedia announces Platinum sponsorship of Salesforce1 World Tour Paris

NewVoiceMedia announces Platinum sponsorship of Salesforce1 World Tour Paris

8y | NewVoiceMedia
NewVoiceMedia joins industry experts at multi-channel customer service webinar
Behavior detection & predictive analytics

NewVoiceMedia joins industry experts at multi-channel customer service webinar

8y | NewVoiceMedia
Australian businesses lose $8 billion a year through poor customer service
Treasury

Australian businesses lose $8 billion a year through poor customer service

8y | NewVoiceMedia
Consumers are standing up for customer service standards more than ever, finds new research

Consumers are standing up for customer service standards more than ever, finds new research

8y | NewVoiceMedia
Wowcher customers given the ‘wow’ factor with NewVoiceMedia
Behavior detection & predictive analytics

Wowcher customers given the ‘wow’ factor with NewVoiceMedia

8y | NewVoiceMedia
UK consumers are fighting back against poor customer service, finds new research

UK consumers are fighting back against poor customer service, finds new research

8y | NewVoiceMedia
Contact centres rapidly moving to the cloud to deliver powerful customer experiences
Infrastructure/architecture

Contact centres rapidly moving to the cloud to deliver powerful customer experiences

8y | NewVoiceMedia
NewVoiceMedia named as finalist at UK Cloud Awards

NewVoiceMedia named as finalist at UK Cloud Awards

8y | NewVoiceMedia
Insurance company transforms service and sales operation with leading cloud contact centre technology
Behavior detection & predictive analytics

Insurance company transforms service and sales operation with leading cloud contact centre technology

8y | NewVoiceMedia
New research reveals the increasing power of the ‘digital native’
Risk management

New research reveals the increasing power of the ‘digital native’

8y | NewVoiceMedia
New research reveals how strategic decision making stands to gain from contact centre insight
Consultants

New research reveals how strategic decision making stands to gain from contact centre insight

8y | NewVoiceMedia
NewVoiceMedia expands presence in North America with New York office

NewVoiceMedia expands presence in North America with New York office

8y | NewVoiceMedia
BMJ enables customer service excellence with cloud telephony
Infrastructure/architecture

BMJ enables customer service excellence with cloud telephony

9y | NewVoiceMedia
House of Lords award for NewVoiceMedia apprentice
Consultants

House of Lords award for NewVoiceMedia apprentice

9y | NewVoiceMedia
Social media boosts consumer power
Treasury

Social media boosts consumer power

9y | NewVoiceMedia
Cloud Services Boost iomart Group Revenues by 135% Over Last Three Years
Treasury

Cloud Services Boost iomart Group Revenues by 135% Over Last Three Years

9y | NewVoiceMedia
NewVoiceMedia announces new APAC headquarters

NewVoiceMedia announces new APAC headquarters

9y | NewVoiceMedia
NewVoiceMedia expands presence in APAC with key appointment

NewVoiceMedia expands presence in APAC with key appointment

9y | NewVoiceMedia