NewVoiceMedia
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Location Head Office
Belvedere, Basing ViewBasingstoke
GB
Telephone
0800 280 2888Contact
Nicola Brookes[email protected]
Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base
Infrastructure/architecture
Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base
4y |
Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
Infrastructure/architecture
Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
4y |
NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index
Behavior detection & predictive analytics
NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index
4y |
Click Travel voyages to the cloud to transform customer service experience
Banking
Click Travel voyages to the cloud to transform customer service experience
4y |
NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award
Behavior detection & predictive analytics
NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award
4y |
NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
Consultants
NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies
4y |
NewVoiceMedia celebrates double win at Southern Tech 100 Awards
Behavior detection & predictive analytics
NewVoiceMedia celebrates double win at Southern Tech 100 Awards
4y |
NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences
Behavior detection & predictive analytics
NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences
4y |
Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience
Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience
4y |
NewVoiceMedia wins 2018 Stevie® Award for sales and customer service
Behavior detection & predictive analytics
NewVoiceMedia wins 2018 Stevie® Award for sales and customer service
4y |
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
Behavior detection & predictive analytics
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
4y |
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
Infrastructure/architecture
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
4y |
NewVoiceMedia appoints John Eng as new Chief Marketing Officer
Consultants
NewVoiceMedia appoints John Eng as new Chief Marketing Officer
4y |
NewVoiceMedia wins Appealie SaaS Customer Success Award
Treasury
NewVoiceMedia wins Appealie SaaS Customer Success Award
4y |
NewVoiceMedia appoints Dennis Fois as new CEO
NewVoiceMedia appoints Dennis Fois as new CEO
4y |
Research finds UK sales reps lose six weeks a year to admin tasks
Banking
Research finds UK sales reps lose six weeks a year to admin tasks
4y |
NewVoiceMedia wins Frost & Sullivan Excellence Award
Behavior detection & predictive analytics
NewVoiceMedia wins Frost & Sullivan Excellence Award
4y |
Esker moves to the cloud to transform customer service experience
Banking
Esker moves to the cloud to transform customer service experience
4y |
NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
4y |
NewVoiceMedia named finalist in SalesTech Awards
Consultants
NewVoiceMedia named finalist in SalesTech Awards
4y |
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
Behavior detection & predictive analytics
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
5y |
NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year
NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year
5y |
Spotzer to transform service experience for global customer base with NewVoiceMedia
Infrastructure/architecture
Spotzer to transform service experience for global customer base with NewVoiceMedia
5y |
NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Behavior detection & predictive analytics
NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
5y |
NewVoiceMedia wins AI Global Excellence Award for inside sales technology
Behavior detection & predictive analytics
NewVoiceMedia wins AI Global Excellence Award for inside sales technology
5y |
NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
Behavior detection & predictive analytics
NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
5y |
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
Behavior detection & predictive analytics
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
5y |
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Behavior detection & predictive analytics
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
5y |
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
Banking
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
5y |
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
Behavior detection & predictive analytics
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
5y |
NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action
Behavior detection & predictive analytics
NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action
5y |
NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times
Behavior detection & predictive analytics
NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times
5y |
Contact centre technology research finds businesses are failing to keep up with customer expectations
Behavior detection & predictive analytics
Contact centre technology research finds businesses are failing to keep up with customer expectations
5y |
Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
Infrastructure/architecture
Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
5y |
NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
Behavior detection & predictive analytics
NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
5y |
NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
Behavior detection & predictive analytics
NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
5y |
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release
Behavior detection & predictive analytics
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release
5y |
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
Behavior detection & predictive analytics
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
5y |
NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year
Behavior detection & predictive analytics
NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year
5y |
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
Behavior detection & predictive analytics
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
5y |
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
Behavior detection & predictive analytics
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
5y |
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
Behavior detection & predictive analytics
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
5y |
NewVoiceMedia recognised among Companies to Inspire Britain 2017
Behavior detection & predictive analytics
NewVoiceMedia recognised among Companies to Inspire Britain 2017
5y |
FCR Media to transform sales and service performance with NewVoiceMedia
Consultants
FCR Media to transform sales and service performance with NewVoiceMedia
5y |
Selectra selects NewVoiceMedia as its preferred contact centre partner
Behavior detection & predictive analytics
Selectra selects NewVoiceMedia as its preferred contact centre partner
5y |
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
Infrastructure/architecture
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
5y |
Security Benefit Achieves Industry Leading Growth With NewVoiceMedia
Behavior detection & predictive analytics
Security Benefit Achieves Industry Leading Growth With NewVoiceMedia
5y |
Security Benefit achieves industry leading growth with NewVoiceMedia
Insurance
Security Benefit achieves industry leading growth with NewVoiceMedia
5y |
NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service
Treasury
NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service
5y |
NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards
Consultants
NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards
5y |
NewVoiceMedia accelerates expansion in Germany with Munich office
Behavior detection & predictive analytics
NewVoiceMedia accelerates expansion in Germany with Munich office
5y |
NewVoiceMedia wins two TMT News 2017 Telecoms Awards
Consultants
NewVoiceMedia wins two TMT News 2017 Telecoms Awards
5y |
Paysafe enhances productivity and customer experience with NewVoiceMedia
Banking
Paysafe enhances productivity and customer experience with NewVoiceMedia
5y |
NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
Behavior detection & predictive analytics
NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
5y |
NewVoiceMedia named finalist in Top 10 Technology Awards 2017
Behavior detection & predictive analytics
NewVoiceMedia named finalist in Top 10 Technology Awards 2017
5y |
NewVoiceMedia announces appointment of SVP Finance & HR Administration
Infrastructure/architecture
NewVoiceMedia announces appointment of SVP Finance & HR Administration
5y |
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
Behavior detection & predictive analytics
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
5y |
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Treasury
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
5y |
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
5y |
NewVoiceMedia wins three Stevie Awards for Sales & Customer Service
NewVoiceMedia wins three Stevie Awards for Sales & Customer Service
5y |
NewVoiceMedia achieves SOC 2 Type 2 certification
Behavior detection & predictive analytics
NewVoiceMedia achieves SOC 2 Type 2 certification
5y |
NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award
Behavior detection & predictive analytics
NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award
5y |
Homebell accelerates expansion with cloud technology from NewVoiceMedia
Behavior detection & predictive analytics
Homebell accelerates expansion with cloud technology from NewVoiceMedia
5y |
NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus
Infrastructure/architecture
NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus
5y |
NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment
Behavior detection & predictive analytics
NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment
5y |
NewVoiceMedia named finalist in 2017 Stevie Awards for Sales & Customer Service
Consultants
NewVoiceMedia named finalist in 2017 Stevie Awards for Sales & Customer Service
5y |
Debt Busters boosts revenue and efficiencies with NewVoiceMedia’s inside sales platform
Behavior detection & predictive analytics
Debt Busters boosts revenue and efficiencies with NewVoiceMedia’s inside sales platform
5y |
NewVoiceMedia announces appointment of Chief Technology Officer
Infrastructure/architecture
NewVoiceMedia announces appointment of Chief Technology Officer
5y |
NewVoiceMedia ranked in Deloitte 2016 Technology Fast 500 EMEA programme
Behavior detection & predictive analytics
NewVoiceMedia ranked in Deloitte 2016 Technology Fast 500 EMEA programme
5y |
Ebury boosts sales performance with NewVoiceMedia’s inside sales platform
Banking
Ebury boosts sales performance with NewVoiceMedia’s inside sales platform
5y |
NewVoiceMedia scoops Leading Experts in Tech Award 2016
Behavior detection & predictive analytics
NewVoiceMedia scoops Leading Experts in Tech Award 2016
6y |
NewVoiceMedia recognised among 50 hottest UK tech ‘scale-ups’
Behavior detection & predictive analytics
NewVoiceMedia recognised among 50 hottest UK tech ‘scale-ups’
6y |
Technology Trust enhances customer experience with NewVoiceMedia
Behavior detection & predictive analytics
Technology Trust enhances customer experience with NewVoiceMedia
6y |
NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide
Banking
NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide
6y |
BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform
BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform
6y |
NewVoiceMedia positioned in the “Challengers” Quadrant of Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe
Behavior detection & predictive analytics
NewVoiceMedia positioned in the “Challengers” Quadrant of Gartner’s Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe
6y |
RAM Tracking accelerates business success with NewVoiceMedia
Behavior detection & predictive analytics
RAM Tracking accelerates business success with NewVoiceMedia
6y |
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Behavior detection & predictive analytics
NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
6y |
NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience
Behavior detection & predictive analytics
NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience
6y |
NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards
Infrastructure/architecture
NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards
6y |
Security Benefit strengthens sales team with NewVoiceMedia’s communications platform
Banking
Security Benefit strengthens sales team with NewVoiceMedia’s communications platform
6y |
NewVoiceMedia wins 2016 CUSTOMER Contact Center Technology Award
Behavior detection & predictive analytics
NewVoiceMedia wins 2016 CUSTOMER Contact Center Technology Award
6y |
NewVoiceMedia accelerates expansion in North America with new office in Dallas
NewVoiceMedia accelerates expansion in North America with new office in Dallas
6y |
NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies
NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies
6y |
NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone
NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone
6y |
TMC names ContactWorld a 2016 Communications Solution Product of the Year Award winner
Behavior detection & predictive analytics
TMC names ContactWorld a 2016 Communications Solution Product of the Year Award winner
6y |
American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing
Behavior detection & predictive analytics
American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing
6y |
NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet
NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet
6y |
NewVoiceMedia named finalist for 2016 Technology Awards
Infrastructure/architecture
NewVoiceMedia named finalist for 2016 Technology Awards
6y |
Crescent Wealth capitalises on cloud technology to transform customer experience
Behavior detection & predictive analytics
Crescent Wealth capitalises on cloud technology to transform customer experience
6y |
HotelREZ transforms customer experience with cloud technology from NewVoiceMedia
Banking
HotelREZ transforms customer experience with cloud technology from NewVoiceMedia
6y |
NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations
Infrastructure/architecture
NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations
6y |
NewVoiceMedia helps Grand Pacific Resorts pair family-friendly vacations with concierge-level customer service
Treasury
NewVoiceMedia helps Grand Pacific Resorts pair family-friendly vacations with concierge-level customer service
6y |
NewVoiceMedia finds 68 percent prefer live agent support to self-help
NewVoiceMedia finds 68 percent prefer live agent support to self-help
6y |
PhishMe scales global sales organisation with NewVoiceMedia
Banking
PhishMe scales global sales organisation with NewVoiceMedia
6y |
House of Air elevates customer service with NewVoiceMedia
House of Air elevates customer service with NewVoiceMedia
6y |
NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld
Infrastructure/architecture
NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld
6y |
Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia
Behavior detection & predictive analytics
Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia
6y |
NewVoiceMedia increases customer base by over 50 percent in FY’2016
Behavior detection & predictive analytics
NewVoiceMedia increases customer base by over 50 percent in FY’2016
6y |
NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience
Behavior detection & predictive analytics
NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience
6y |
NewVoiceMedia research reveals how Australian businesses are driving away customers
Treasury
NewVoiceMedia research reveals how Australian businesses are driving away customers
6y |
NewVoiceMedia announces appointment of Chief Revenue Officer
Infrastructure/architecture
NewVoiceMedia announces appointment of Chief Revenue Officer
6y |
U.S. companies losing $62 billion a year due to poor customer service, a 51 percent and $20 billion increase from 2013
Treasury
U.S. companies losing $62 billion a year due to poor customer service, a 51 percent and $20 billion increase from 2013
6y |
The £11 billion customer service scared away
Treasury
The £11 billion customer service scared away
6y |
NewVoiceMedia scoops two FinancialForce 360 Customer Excellence Awards
Trading & brokering
NewVoiceMedia scoops two FinancialForce 360 Customer Excellence Awards
6y |
NewVoiceMedia awarded 2016 CRM Excellence Award
Behavior detection & predictive analytics
NewVoiceMedia awarded 2016 CRM Excellence Award
6y |
NewVoiceMedia named finalist for Best Sales CRM Product or Service award
Behavior detection & predictive analytics
NewVoiceMedia named finalist for Best Sales CRM Product or Service award
6y |
NewVoiceMedia Switches from Sage to FinancialForce to Transform Finance Department
Banking
NewVoiceMedia Switches from Sage to FinancialForce to Transform Finance Department
6y |
Parker Harris joins Frank van Veenendaal at NewVoiceMedia conference Connect for fireside chat
Behavior detection & predictive analytics
Parker Harris joins Frank van Veenendaal at NewVoiceMedia conference Connect for fireside chat
6y |
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Treasury
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
6y |
NewVoiceMedia raises over £7000 for Naomi House & Jacksplace
NewVoiceMedia raises over £7000 for Naomi House & Jacksplace
6y |
NewVoiceMedia Connect 2016 attracts top thought leaders in sales and service
NewVoiceMedia Connect 2016 attracts top thought leaders in sales and service
6y |
NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution
NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution
6y |
Six Pack Shortcuts accelerates business success with NewVoiceMedia
Behavior detection & predictive analytics
Six Pack Shortcuts accelerates business success with NewVoiceMedia
6y |
NewVoiceMedia wins three 2016 Stevie Awards for sales and customer service
NewVoiceMedia wins three 2016 Stevie Awards for sales and customer service
6y |
NewVoiceMedia brings powerful insights to the Engage2Excel sales team
Behavior detection & predictive analytics
NewVoiceMedia brings powerful insights to the Engage2Excel sales team
6y |
NewVoiceMedia strengthens executive team with new appointment
Behavior detection & predictive analytics
NewVoiceMedia strengthens executive team with new appointment
6y |
Labor First wins 2016 CRM Service Elite Award with revamped customer contact technology from NewVoiceMedia
Banking
Labor First wins 2016 CRM Service Elite Award with revamped customer contact technology from NewVoiceMedia
6y |
NewVoiceMedia recognised among Companies to Inspire Britain 2016
Treasury
NewVoiceMedia recognised among Companies to Inspire Britain 2016
6y |
NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy
NewVoiceMedia joins the Pledge 1% movement, making commitment to integrated philanthropy
6y |
NewVoiceMedia named finalist in 2016 Stevie Awards for Sales & Customer Service
NewVoiceMedia named finalist in 2016 Stevie Awards for Sales & Customer Service
6y |
NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation
NewVoiceMedia secures $30m investment to accelerate rapid international expansion and innovation
6y |
NewVoiceMedia’s cloud technology bulks-up Six Pack Shortcuts’ outbound sales
Infrastructure/architecture
NewVoiceMedia’s cloud technology bulks-up Six Pack Shortcuts’ outbound sales
6y |
Interactive Design Institute transforms sales performance with NewVoiceMedia
Infrastructure/architecture
Interactive Design Institute transforms sales performance with NewVoiceMedia
6y |
NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award
Behavior detection & predictive analytics
NewVoiceMedia receives 2016 CUSTOMER Magazine Product of the Year Award
6y |
NewVoiceMedia named best tech company to work for by leading investors
NewVoiceMedia named best tech company to work for by leading investors
6y |
NewVoiceMedia selected to join Tech City’s Future Fifty programme
Infrastructure/architecture
NewVoiceMedia selected to join Tech City’s Future Fifty programme
6y |
NewVoiceMedia announced as finalist for three Cloud Awards
Behavior detection & predictive analytics
NewVoiceMedia announced as finalist for three Cloud Awards
6y |
NewVoiceMedia selected as hottest fast-growing company by leading investors
NewVoiceMedia selected as hottest fast-growing company by leading investors
6y |
NewVoiceMedia’s cloud technology transforms Entanet’s customer experience
Behavior detection & predictive analytics
NewVoiceMedia’s cloud technology transforms Entanet’s customer experience
6y |
Exponential-e transforms sales operation with cloud technology from NewVoiceMedia
Infrastructure/architecture
Exponential-e transforms sales operation with cloud technology from NewVoiceMedia
7y |
Ritani delivers sparkling customer service with NewVoiceMedia
Infrastructure/architecture
Ritani delivers sparkling customer service with NewVoiceMedia
7y |
NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry
Behavior detection & predictive analytics
NewVoiceMedia’s cloud technology pays dividends to most disruptive force in UK EPOS industry
7y |
NewVoiceMedia strengthens executive team with major appointment
Infrastructure/architecture
NewVoiceMedia strengthens executive team with major appointment
7y |
NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger
Treasury
NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger
7y |
NewVoiceMedia named one of the world’s most valuable cloud computing companies by Insights Success Magazine
Behavior detection & predictive analytics
NewVoiceMedia named one of the world’s most valuable cloud computing companies by Insights Success Magazine
7y |
NewVoiceMedia helps Vax clean up at MCCF Awards
NewVoiceMedia helps Vax clean up at MCCF Awards
7y |
NewVoiceMedia secures Vax as finalist in two categories for MCCFA Awards
NewVoiceMedia secures Vax as finalist in two categories for MCCFA Awards
7y |
NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity
Behavior detection & predictive analytics
NewVoiceMedia strengthens ContactWorld solutions to revolutionise sales and service performance and boost productivity
7y |
Fast growing companies exploit power of cloud, finds new study
Treasury
Fast growing companies exploit power of cloud, finds new study
7y |
NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise
Infrastructure/architecture
NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise
7y |
NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform
Behavior detection & predictive analytics
NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform
7y |
Prospa credits NewVoiceMedia for transforming its sales performance and business efficiencies
Infrastructure/architecture
Prospa credits NewVoiceMedia for transforming its sales performance and business efficiencies
7y |
NewVoiceMedia recognised as one of the UK’s fastest growing tech firms by the Sunday Times
NewVoiceMedia recognised as one of the UK’s fastest growing tech firms by the Sunday Times
7y |
NewVoiceMedia ranked among top 100 cloud services providers
Treasury
NewVoiceMedia ranked among top 100 cloud services providers
7y |
New research reveals that IT issues are holding back the contact centre industry
Behavior detection & predictive analytics
New research reveals that IT issues are holding back the contact centre industry
7y |
NewVoiceMedia named 2015 Communications Solutions Product of the Year Award winner
NewVoiceMedia named 2015 Communications Solutions Product of the Year Award winner
7y |
Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia
Behavior detection & predictive analytics
Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia
7y |
NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses
Behavior detection & predictive analytics
NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses
7y |
NewVoiceMedia announced as Lloyds Bank National Business Awards finalist
NewVoiceMedia announced as Lloyds Bank National Business Awards finalist
7y |
NewVoiceMedia recognised among Companies to Inspire Britain 2015
Treasury
NewVoiceMedia recognised among Companies to Inspire Britain 2015
7y |
Newvoicemedia Receives 2015 Customer Contact Center Technology Award
Newvoicemedia Receives 2015 Customer Contact Center Technology Award
7y |
Vax cleans up customer experience and improves efficiency with NewVoiceMedia
Banking
Vax cleans up customer experience and improves efficiency with NewVoiceMedia
7y |
Siemens powers customer support centre with NewVoiceMedia
Behavior detection & predictive analytics
Siemens powers customer support centre with NewVoiceMedia
7y |
NewVoiceMedia named top tech company to work for in the UK
NewVoiceMedia named top tech company to work for in the UK
7y |
NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity
Behavior detection & predictive analytics
NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity
7y |
NewVoiceMedia names Frank van Veenendaal to Board of Directors
Trading & brokering
NewVoiceMedia names Frank van Veenendaal to Board of Directors
7y |
NewVoiceMedia named Computing Vendor Excellence Awards finalist
Risk management
NewVoiceMedia named Computing Vendor Excellence Awards finalist
7y |
NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience
Infrastructure/architecture
NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience
7y |
Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia
Behavior detection & predictive analytics
Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia
7y |
NewVoiceMedia partners with Fliptop to deliver smarter and faster lead conversion
Behavior detection & predictive analytics
NewVoiceMedia partners with Fliptop to deliver smarter and faster lead conversion
7y |
NewVoiceMedia launches gamification solution to revolutionise sales performance
Behavior detection & predictive analytics
NewVoiceMedia launches gamification solution to revolutionise sales performance
7y |
NewVoiceMedia grows international business by more than 500 percent
Behavior detection & predictive analytics
NewVoiceMedia grows international business by more than 500 percent
7y |
Secret Escapes strengthens sales performance with NewVoiceMedia
Infrastructure/architecture
Secret Escapes strengthens sales performance with NewVoiceMedia
7y |
RAC drives efficiency and improved customer experience with NewVoiceMedia
Banking
RAC drives efficiency and improved customer experience with NewVoiceMedia
7y |
NewVoiceMedia sponsors upcoming research into the efficacy of customer self-service
Consultants
NewVoiceMedia sponsors upcoming research into the efficacy of customer self-service
7y |
NewVoiceMedia strengthens senior leadership team with key appointment
NewVoiceMedia strengthens senior leadership team with key appointment
7y |
JustGiving raises the bar for global customer support with NewVoiceMedia
Infrastructure/architecture
JustGiving raises the bar for global customer support with NewVoiceMedia
7y |
Businesses vastly underestimate impact of a personal connection in customer acquisition and retention according to NewVoiceMedia study
Consultants
Businesses vastly underestimate impact of a personal connection in customer acquisition and retention according to NewVoiceMedia study
7y |
NewVoiceMedia accelerates international growth with new office in Copenhagen
NewVoiceMedia accelerates international growth with new office in Copenhagen
7y |
CRM magazine selects NewVoiceMedia for ‘CRM Rising Star’ and ‘CRM Service Elite’ 2015 awards
Behavior detection & predictive analytics
CRM magazine selects NewVoiceMedia for ‘CRM Rising Star’ and ‘CRM Service Elite’ 2015 awards
7y |
NewVoiceMedia ranked top three cloud services provider in the UK
Infrastructure/architecture
NewVoiceMedia ranked top three cloud services provider in the UK
7y |
NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service
NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service
7y |
Vaillant transforms customer experience with NewVoiceMedia’s cloud technology
Behavior detection & predictive analytics
Vaillant transforms customer experience with NewVoiceMedia’s cloud technology
7y |
NewVoiceMedia opens European development centre in Poland
Infrastructure/architecture
NewVoiceMedia opens European development centre in Poland
7y |
NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit
Banking
NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit
7y |
MobileIron strengthens customer experience and sales performance with NewVoiceMedia
Behavior detection & predictive analytics
MobileIron strengthens customer experience and sales performance with NewVoiceMedia
7y |
NewVoiceMedia saves Watch Shop four days of sales during peak trading week
Treasury
NewVoiceMedia saves Watch Shop four days of sales during peak trading week
7y |
NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service
Infrastructure/architecture
NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service
7y |
NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award
Consultants
NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award
7y |
NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award
NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award
7y |
NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience
Behavior detection & predictive analytics
NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience
7y |
NewVoiceMedia named ‘Best SaaS’ and ‘B2B Customer Excellence’ finalist in Cloud Awards Programme
Consultants
NewVoiceMedia named ‘Best SaaS’ and ‘B2B Customer Excellence’ finalist in Cloud Awards Programme
7y |
TNT to deliver customer service excellence from the cloud with NewVoiceMedia
Infrastructure/architecture
TNT to deliver customer service excellence from the cloud with NewVoiceMedia
7y |
NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention
Behavior detection & predictive analytics
NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention
7y |
NewVoiceMedia helps Platform Black scoop Financial World Innovation Award
Banking
NewVoiceMedia helps Platform Black scoop Financial World Innovation Award
7y |
NewVoiceMedia ranked among world’s top 100 cloud services providers
Treasury
NewVoiceMedia ranked among world’s top 100 cloud services providers
7y |
NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth
Trading & brokering
NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth
8y |
NewVoiceMedia named as Internet of Things Awards finalist
NewVoiceMedia named as Internet of Things Awards finalist
8y |
NewVoiceMedia’s cloud contact centre technology helps Canadian Cancer Society in Saskatchewan increase charitable donations by 40%
Infrastructure/architecture
NewVoiceMedia’s cloud contact centre technology helps Canadian Cancer Society in Saskatchewan increase charitable donations by 40%
8y |
NewVoiceMedia announces partnership with idio to transform sales and service performance
Consultants
NewVoiceMedia announces partnership with idio to transform sales and service performance
8y |
NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014
Consultants
NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014
8y |
NewVoiceMedia named as finalist in SVC Awards
NewVoiceMedia named as finalist in SVC Awards
8y |
NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards
Infrastructure/architecture
NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards
8y |
NewVoiceMedia named as finalist at UK IT Industry Awards
NewVoiceMedia named as finalist at UK IT Industry Awards
8y |
Customer Contact Expo draws high-level crowds at Olympia London
Behavior detection & predictive analytics
Customer Contact Expo draws high-level crowds at Olympia London
8y |
New report reveals growing investment in omni-channel cloud customer contact solutions
Behavior detection & predictive analytics
New report reveals growing investment in omni-channel cloud customer contact solutions
8y |
NewVoiceMedia strengthens executive team with major appointment
Treasury
NewVoiceMedia strengthens executive team with major appointment
8y |
NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo
NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo
8y |
NewVoiceMedia secures Ukash as finalist for UK Customer Experience Awards
Infrastructure/architecture
NewVoiceMedia secures Ukash as finalist for UK Customer Experience Awards
8y |
NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist
NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist
8y |
NewVoiceMedia strengthens leadership team with senior appointment
Infrastructure/architecture
NewVoiceMedia strengthens leadership team with senior appointment
8y |
NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence
NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence
8y |
How Wowcher has transformed its customer experience with cloud telephony from NewVoiceMedia
Behavior detection & predictive analytics
How Wowcher has transformed its customer experience with cloud telephony from NewVoiceMedia
8y |
NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
8y |
Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
Banking
Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
8y |
Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8y |
Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8y |
Lumesse weathers the storm with cloud technology from NewVoiceMedia
Behavior detection & predictive analytics
Lumesse weathers the storm with cloud technology from NewVoiceMedia
8y |
New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
8y |
MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology
Behavior detection & predictive analytics
MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology
8y |
NewVoiceMedia creates jargon buster guide for the call centre industry
NewVoiceMedia creates jargon buster guide for the call centre industry
8y |
New research reveals the power of the consumer in a ‘social media era’
New research reveals the power of the consumer in a ‘social media era’
8y |
NewVoiceMedia secures $50m funding to accelerate growth
Banking
NewVoiceMedia secures $50m funding to accelerate growth
8y |
NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award
NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award
8y |
NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014
NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014
8y |
NewVoiceMedia announces Platinum sponsorship of Salesforce1 World Tour Paris
NewVoiceMedia announces Platinum sponsorship of Salesforce1 World Tour Paris
8y |
NewVoiceMedia joins industry experts at multi-channel customer service webinar
Behavior detection & predictive analytics
NewVoiceMedia joins industry experts at multi-channel customer service webinar
8y |
Australian businesses lose $8 billion a year through poor customer service
Treasury
Australian businesses lose $8 billion a year through poor customer service
8y |
Consumers are standing up for customer service standards more than ever, finds new research
Consumers are standing up for customer service standards more than ever, finds new research
8y |
Wowcher customers given the ‘wow’ factor with NewVoiceMedia
Behavior detection & predictive analytics
Wowcher customers given the ‘wow’ factor with NewVoiceMedia
8y |
UK consumers are fighting back against poor customer service, finds new research
UK consumers are fighting back against poor customer service, finds new research
8y |
Contact centres rapidly moving to the cloud to deliver powerful customer experiences
Infrastructure/architecture
Contact centres rapidly moving to the cloud to deliver powerful customer experiences
8y |
NewVoiceMedia named as finalist at UK Cloud Awards
NewVoiceMedia named as finalist at UK Cloud Awards
8y |
Insurance company transforms service and sales operation with leading cloud contact centre technology
Behavior detection & predictive analytics
Insurance company transforms service and sales operation with leading cloud contact centre technology
8y |
New research reveals the increasing power of the ‘digital native’
Risk management
New research reveals the increasing power of the ‘digital native’
8y |
New research reveals how strategic decision making stands to gain from contact centre insight
Consultants
New research reveals how strategic decision making stands to gain from contact centre insight
8y |
NewVoiceMedia expands presence in North America with New York office
NewVoiceMedia expands presence in North America with New York office
8y |
BMJ enables customer service excellence with cloud telephony
Infrastructure/architecture
BMJ enables customer service excellence with cloud telephony
9y |
House of Lords award for NewVoiceMedia apprentice
Consultants
House of Lords award for NewVoiceMedia apprentice
9y |
Cloud Services Boost iomart Group Revenues by 135% Over Last Three Years
Treasury
Cloud Services Boost iomart Group Revenues by 135% Over Last Three Years
9y |
NewVoiceMedia announces new APAC headquarters
NewVoiceMedia announces new APAC headquarters
9y |
NewVoiceMedia expands presence in APAC with key appointment
NewVoiceMedia expands presence in APAC with key appointment
9y |