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Location Head Office

462 London Road
Isleworth, Middlesex

Business Systems UK Ltd Office

5th Floor No 3 London Wall Buildings London Wall
London

Business Systems UK Ltd Head Office

462 London Road Isleworth
Middlesex

Telephone

020 8326 8200

Contact

Tracy A McAvoy
[email protected]

Mission Statement

Working with over 40% of the City’s financial institutes, Business Systems (UK) Ltd provides FCA and MiFID II compliant solutions, covering the entire ecosystem surrounding the recording and evidencing of regulated telephone conversation and electronic communications.

Solutions range from call recording (on premise, hosted and mobile) through to legacy call retrieval and replay, speech analytics, robotic process automation, business intelligence, quality monitoring and workforce management.

These solutions enable:
• compliance adherence
• transaction verification
• dispute resolution
• liability prevention
• order confirmation
• fact finding
• quality monitoring

With over 30 years of experience Business Systems (UK) Ltd, ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.

Profile

Working with over 40% of the City’s financial firms, Business Systems (UK) Ltd provides FCA and MiFID II compliant solutions, covering the entire ecosystem surrounding the recording and evidencing of regulated telephone conversation and electronic communications.

Benefits

Business Systems (UK) Ltd is an independent reseller, meaning that it is able to offer unbiased advice on the best-fit solutions for your business needs.

With 60% of the company residing in its technical service department and a 24 hour service facility with 365 day support capability, at Business Systems (UK) Ltd we understand the importance of ensuring call recording software is performing at its best.

Working closely with all leading manufacturers, such as NICE, Verint, Red Box, Teleware, Resilient Smartnumbers and many more, we are able to deliver expert support.

With over 30 years of experience Business Systems (UK) Ltd, ensures high quality and fit-for-purpose implementations with a range of value added services including:
• project management
• consultancy
• integration
• training
• technical support.

History

Founded in 1988 the company has built an impressive reputation for implementing complex projects on time, offering independent advice and ‘best fit’ solutions supported by a strong maintenance and service offering.

Focus

The Business Systems range of products includes:
• Call Recording (hosted and on premise)
• Mobile Call Recording
• Legacy Call Retrieval and Replay
• Speech and Interaction Analytics
• Robotic Process Automation
• Quality Monitoring and Training Solutions
• Fraud detection and Compliance tools
• Workforce Optimisation Solutions

People

Managing Director – Richard Mill
Sales Director – Stephen Thurston
Sales Manager – Julie Kerman