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Biotechnology of the digital bank
Banking

Biotechnology of the digital bank

7y | By Fabrice De Windt, Vice President, Sales & Business Development

Biotechnology of the digital bank

Customer experience and loyalty are front of mind for most banks, especially in an age of easier switching. So what do banks do when they want to find...

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Constructive Customer Connections
Banking

Constructive Customer Connections

7y | By Mark Jopling, Vice President Retail Banking & Financial Services

Constructive Customer Connections

There has never been a better opportunity for banks and other financial services providers to connect with their customers to deliver great business p...

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Tech and Customer Service: Why ‘Effort’ is the New Loyalty
Banking

Tech and Customer Service: Why ‘Effort’ is the New Loyalty

8y | By Dr Nicola Millard, Futurologist

Tech and Customer Service: Why ‘Effort’ is the New...

Is loyalty dead? asks Dr Nicola Millard, a bobsguide blogger (aka contributing editor) and Futurologist with BT Global Services, in this blog examinin...

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