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Quote & Claims Automation

How Generative AI is transforming insurance operations

Generative AI is no longer a distant possibility for the insurance sector—it’s here, reshaping everything from claims processing to customer inter...

  • December 10, 2024
  • 5 minutes

Best Insurance launches WhatsApp ‘Apply and Buy’ service

Best Insurance has launched an AI-driven WhatsApp service, allowing customers to apply for and buy insurance directly through the messaging app, offer...

  • October 30, 2024
  • 3 minutes

Could GenAI free insurance companies from pilot purgatory?

Generative AI promises to transform insurance, but many firms remain stuck in "pilot purgatory." How insurers can break free from endless trials and u...

  • September 19, 2024
  • 5 minutes

Insurtech wefox exits the German market, sells assona and brokerage activities

wefox has exited the German insurance market, selling assona GmbH to Ecclesia Group and divesting its brokerage activities to IWV Versicherungsservice...

  • August 1, 2024
  • 2 minutes
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Insurers on the brink of multi-billion dollar losses after global IT outage

A recent global IT outage caused by a faulty CrowdStrike software update has left industries reeling, with insurers facing potential losses in the bil...

  • July 24, 2024
  • 3 minutes

CASE STUDIES

The 7-month migration that shook FNZ

A recent migration of 126,000 accounts from wealth management giant FNZ signals a broader industry shift. We examine why this move highlights the crit...


From JLR’s shutdown to Robinhood’s rise

The first week of September served as a chilling preview of the next generation of financial threats, as security and regulatory news exposed systemic...


The TSB and Lloyds Bank APP fraud saga and the rise of CoP

Following the fallout from a catastrophic IT migration at TSB that fueled a surge in Authorized Push Payment (APP) fraud, the UK financial sector was ...