Back Office Workforce Optimisation Software
eg work manager® supports the application of Operations Management in the back office and, in particular, the following concepts: Capacity planning Short interval scheduling Line balancing. Managers and Team Leaders rely on the comprehensive Operations Management Information provided by eg work manager® to enable them to: Schedule work and plan how to use resources to
-
Editorial Team
- May 12, 2021
- 4 minutes
eg work manager® supports the application of Operations Management in the back office and, in particular, the following concepts:
- Capacity planning
- Short interval scheduling
- Line balancing.
Managers and Team Leaders rely on the comprehensive Operations Management Information provided by eg work manager® to enable them to:
- Schedule work and plan how to use resources to meet customer requirements
- Allocate work according to available skills
- Track each piece of work from receipt to successful completion
- Manage the quality of work
- Evidence staff training and competence for compliance
- Report on work throughput, backlogs, service standard achievement and quality
- Analyse productivity, staff skills and unit costs
- Plan and forecast future skills and staffing.
eg work manager® contains a centralised view of all work types, across multiple sites and systems to avoid the problem of individual backlogs and improve end-to-end customer service. A very clear measure of how much work there is to be done in a team, in terms of volumes and hours, is provided. Teams can manage their work, ensuring action is taken on the most important work so customer requirements can be met.
– See more at: http://www.eguk.co.uk/software/eg-work-manager/#sthash.wkzEUFeX.dpuf
eg work manager® supports the application of Operations Management in the back office and, in particular, the following concepts:
- Capacity planning
- Short interval scheduling
- Line balancing.
Managers and Team Leaders rely on the comprehensive Operations Management Information provided by eg work manager® to enable them to:
- Schedule work and plan how to use resources to meet customer requirements
- Allocate work according to available skills
- Track each piece of work from receipt to successful completion
- Manage the quality of work
- Evidence staff training and competence for compliance
- Report on work throughput, backlogs, service standard achievement and quality
- Analyse productivity, staff skills and unit costs
- Plan and forecast future skills and staffing.
eg work manager® contains a centralised view of all work types, across multiple sites and systems to avoid the problem of individual backlogs and improve end-to-end customer service. A very clear measure of how much work there is to be done in a team, in terms of volumes and hours, is provided. Teams can manage their work, ensuring action is taken on the most important work so customer requirements can be met.
– See more at: http://www.eguk.co.uk/software/eg-work-manager/#sthash.wkzEUFeX.d
eg work manager® is a back office workforce optimisation software tool to support the application of Operations Management in the back office and, in particular, the following concepts:
- Capacity planning
- Short interval scheduling
- Line balancing.
Managers and Team Leaders rely on the comprehensive Operations Management Information provided by eg work manager® to enable them to:
- Schedule work and plan how to use resources to meet customer requirements
- Allocate work according to available skills
- Track each piece of work from receipt to successful completion
- Manage the quality of work
- Evidence staff training and competence for compliance
- Report on work throughput, backlogs, service standard achievement and quality
- Analyse productivity, staff skills and unit costs
- Plan and forecast future skills and staffing.
eg work manager® contains a centralised view of all work types, across multiple sites and systems to avoid the problem of individual backlogs and improve end-to-end customer service. A very clear measure of how much work there is to be done in a team, in terms of volumes and hours, is provided. Teams can manage their work, ensuring action is taken on the most important work so customer requirements can be met.
Capacity plans can be produced to show how much work there is to do (in volumes and hours), and how many staff are required to complete it. Team Leaders use this report to decide where best to use the resources and skills available to them to meet customer requirements.
Other key functionality includes work and case tracking to ensure work can always be located wherever it moves in the process. This can be used by remote users, such as Call Centres, who need information on what is happening on a case without having to refer to the back office.
eg work manager® makes the production of Management Information effortless. By providing real-time information the process and speed of your decision making can be dramatically improved.
When eg work manager® is implemented with the eg principles of operational management® it provides the opportunity for our clients to dramatically improve customer service levels and productivity almost immediately as well as providing for further continuous improvements year on year.
