Back Office Workforce Optimisation Software Suite

The eg operational intelligence® software suite is the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world. The eg operational intelligence® software suite provides historic, real-time and predictive Operational MI.

These solutions provide management information about all the factors affecting operational performance in the back office including: Quality, Staff Skills, Available resources, Unit costs, Service standards, Work throughput, Productivity.The eg operational intelligence® module provides the necessary tools to do this in a single package that can either be integrated with existing systems or deployed on a stand-alone basis to provide immediate benefits in matter or weeks.

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