Sibos 2017 is upon us, and whilst there is so much content on offer at the biggest conference in banking this year, there are a number of sessions delegates simply cannot afford to miss. Here are our highlights of Day 3.
User experience and organisation culture
There’s no doubt that in the digital age, customers have increasingly high expectations of the products they use. Frictionless user experience where consumers can quickly carry out transactions through mobile devices has rapidly become a basic requirement for financial services.
Whilst user journeys have become more seamless, consumers still want much more in the future with demands being driven by customer-focused service providers such as technology developments and Internet of Things.
This session will explore how organisations will need to shift from a product-led mindset to a customer-led one, and how can financial services firms can foster a greater culture of innovation though digital transformation and disruption.
9.30-10.30am, Conference room 4
The future of money
The future of money discussion is set to focus on data, how it creates value within businesses and how it’s used. As we’ve previously reported, good data is the key to success. Real-time data is also fuelling rapid growth in the new economy.
Data centres are quickly becoming the core of the digital age, extracting value from raw information for predictive analysis, patterns and insights.
With panellists from Reuters, Bank of America Merill Lynch, Starling Bank and M-DAQ Group, the discussion will explore how financial services organisations can use big data to better serve customers and move from an innovative business model.
11-12pm, The Plenary
Banking APIs – Disruptive threat or innovative opportunity?
With regulatory changes set to transform the banking industry, APIs are now everywhere. In banking, APIs are being rolled out at high speed. Open Banking APIs are also clearing the field for new entrants.
This session will explore how banks will cope with this potentially disruptive change, and whether they will partner with the new fintech entrants or continue to establish innovation on their own. Will large social media networks, e-commerce platforms or online payment systems disintermediate banks? Or will banks be able to bring brand new services and increased convenience through this technology and new partnerships?
2-3pm, Conference room 2