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Future Branches

23 - 24 June, 2020

The Westin Grand, Berlin

With customers increasingly using branches for complex financial decisions and digital channels for basic transactions, are you investing in the right new initiatives to build a truly connected banking experience to remain competitive?

Only at Future Branches will you benchmark with 130+ branch transformation leaders from Europe’s most digitally advanced retail banks. All openly sharing their practical tips on how to build and scale new in-branch and digital innovations to better serve your customers and stand out from the crowd.

Why should you attend Future Branches?

  • We connect you to more branch transformations and omnichannel leaders from progressive retail banks than anyone else
  • We offer you more immerse experiences than anywhere else
  • We focus on your specific needs better than anyone else

Hear from industry innovators and disruptors such as Banco Santander, Fidor Bank and ING sharing with you the best solutions to deliver a truly frictionless journey, across all customer touchpoints.

Speakers will include:

  • Morten Olsen, Head of Branch & ATM Development, Nordea
  • George Kostopoulos, Head of Customer Innovation, Piraeus Bank
  • Sergio Magalhaes, Director of Channel Development and Digital, Millennium BCP
  • Jill Beattie, Face-to-Face Experience Lead, Royal Bank of Scotland
  • Fergus Murphy, Group Retail Director, Virgin Money UK Plc [New]
  • Dr Oliver Bohl, Director Digital Business, KfW  [New]
  • Behrang Masoumi, Global Head of Digital Transformation, Swedbank [New]
  • Klaas Ariaans, Managing Director- Personal Banking, ABN AMRO [New]
  • Stuart Miller, Customer Director, Newcastle Building Society [New]
  • Patrick Farrell, Director of Retail Banking, Permanent TSB [New]
  • Kristbjörg Héðinsdóttir, Head of Branch Network- Capital Area, Arion Bank [New]
  • Tomasz Niewiedział, Head of Omnichannel, Santander Bank [New]
  • Craig Hughes, Chief Enterprise Architect, Danske Bank [New]
  • Jill Beattie, Face-to-Face Experience Lead, Royal Bank of Scotland

Download the agenda to find out what Future Branches has in store for you this year or book online here.