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BBVA Global Wealth goes live with a BPO solution from Avaloq

On 3 August, 2015 the private banking unit of Banco Bilbao Vizcaya Argentaria located in Zurich, BBVA (Suiza) SA, went live with a BPO solution based on the Avaloq Banking Suite. In addition, e-banking services provided by the Avaloq front solution were successfully implemented and activated at BBVA Global Wealth last October.

BBVA Global Wealth, located in Zurich, is the Swiss international private banking unit of the BBVA Group, a multinational group providing financial services in 32 countries to 50 million customers throughout the world. With more than 30 years' experience in wealth management, BBVA Global Wealth provides various advisory services which are tailor-made to match each client’s requirements and profile.

Developing transparent, custom-made and active management digital offerings for its clients are key elements of the service offering strategy of BBVA Global Wealth, all areas the private bank wants to further focus on and develop. The BPO solution from Avaloq Sourcing Switzerland, previously B-Source, completely covers banking processes including back-office services and strengthens BBVA Global Wealth’s current digital strategy by achieving rationalisation and automation of processes for unrivalled business efficiency. Furthermore, with the implementation of the state-of-the-art e-banking services provided by the Avaloq front solution, BBVA Global Wealth is in the possession of the right tool to provide superior online client services.

Alfonso Gómez, CEO of BBVA Global Wealth remarks: “This solution will certainly help us bringing our business to the next level, in line with the BBVA Group’s digital transformation strategy and supporting our company’s principles: Customer-Centric, Simplicity, Reliability and Globality. We strive for the greatest digital proficiency, as it is our paramount mission to bring the best personalised financial solutions to our clients. With the help of Avaloq Sourcing Switzerland and thanks to the Avaloq front solution we are in a position to further enhance our services, building solid and long-term relationships with our stakeholders.”

Markus Gröninger, CEO of Avaloq Sourcing Switzerland, adds: “BBVA Global Wealth has a long tradition in wealth management and is committed to selecting the best financial products and offering the best solutions on the market. We are delighted to be able to support them in their mission and are happy to welcome an important Spanish bank to our customer community.”