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NewVoiceMedia strengthens executive team with major appointment

NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has strengthened its executive team with the appointment of Darren Smith as SVP Sales Engineering.

Darren will be responsible for leading the organisation’s sales engineering team and assisting with new business and customer account management to support both high growth and operational efficiency across NewVoiceMedia’s expanding global footprint. He brings over 20 years’ industry experience to the business, joining from Salesforce, where he held various senior executive positions spanning sales engineering and platform architecture. Prior to that, Darren served at both Microsoft and Oracle.

Darren’s appointment is the latest milestone in NewVoiceMedia’s global expansion plans. Recently recognised as one of the UK’s fastest growing tech firms by The Sunday Times, and one of the world’s top cloud computing companies by Penton’s Talkin’ Cloud 100 report, the company now serves more than 400 customers spanning 128 countries, who are growing at 13 times the international average. Its cloud customer contact platform is revolutionising the way they connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team.

In his new role, Darren will report to CEO Jonathan Gale, who commented, “I’m extremely pleased to welcome Darren to our leadership team. His considerable experience, energy, and industry relationships will make him a great asset to NewVoiceMedia and I look forward to his contribution to our future as we further accelerate our international expansion and continue to reinforce our position as leader in the cloud customer contact technology market”.

Darren added, “I am excited to join the leader in cloud customer contact technology. NewVoiceMedia has both an impressive growth trajectory and culture of technical innovation, and I’m looking forward to continuing to build on its incredible global success”.