Recognised for delivering innovative cloud contact centre solutions and unmatched customer success
NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that it has been named a finalist in the Best SaaS and B2B Customer Excellence categories for the 2014-15 Cloud Awards Programme. With awards for excellence and innovation in cloud computing, the programme is now in its fourth year and evaluated entries from over 300 organisations across the globe. NewVoiceMedia was recognised for its innovative cloud customer contact platform that enables customers to deliver personalised and unique customer experiences and drive a more effective sales and marketing team.
“We’re dedicated to making our cloud capabilities best-in-class and enabling our customers to transform their business, and it’s great to be formally recognised for these endeavours”, said Jonathan Gale, CEO of NewVoiceMedia. “Our cloud contact centre solution helps organisations use data to connect with their customers offering tailored experiences and powering successful sales and marketing outreach”.
NewVoiceMedia’s market-leading cloud customer contact platform integrates seamlessly with Salesforce to connect organisations with their customers worldwide. NewVoiceMedia’s ContactWorld for Service solution enables agents to better understand their customers so they can deliver a seamless and valuable experience. Meanwhile, its ContactWorld for Sales and Marketing technology improves sales performance and provides marketing teams with real-time insights on campaign effectiveness.
“The standard of entries to this year’s programme has been truly staggering”, said Larry Johnson, Cloud Awards organiser. “We’ve been very impressed with how the cloud ecosystem has evolved by the end of 2014 and these best-of-breed organisations are knocking it out of the park in terms of performance”.