Prior to choosing Kofax, the firm had attempted to automate and improve instruction processing with a solution from another vendor. That solution did not deliver the expected business benefits and was ultimately deemed unsuccessful. After conducting additional research and looking at a variety of competitive software products and solutions, the company selected Kofax based on its unique ability to ingest all of the company’s documents, extract critical information, validate its accuracy and then route it to the proper recipients for action.
“Having the ability to automatically process documents and ensure they’re in good order before routing them to downstream processes is absolutely critical for this customer,” said Howard Dratler, Executive Vice President of Field Operations at Kofax. “Errors can cost millions of dollars and cause headaches for a wide range of its employees and customers. The TotalAgility Mailroom Automation solution provides new levels of control and visibility throughout the process while eliminating extensive manual tasks otherwise necessary.”
Kofax TotalAgility Mailroom Automation is a smart process application that transforms the traditional high-volume, centralized paper mail opening and routing process to enable the capture and routing of images and information in a digital format for better speed and accuracy and lower costs. It expands centralized mailroom functions to support scanned input from distributed locations and external stakeholders as well as new communication channels arising from mobile devices and internet portals, and provides added visibility, control and automation. With TotalAgility Mailroom Automation, processes that took days or weeks of iterative corrective actions can be resolved in minutes.