Leveraged DNV Business Assurance to complete registration as the first organization in the world to obtain TickITplus Service Management scoped certification
Calypso Technology Inc., the leading integrated capital markets software provider, today announced that the firm has been certified for the TickITplus Foundation Level, including the Management System Standard for ISO 9001:2008. Using DNV Business Assurance to navigate the registration process, Calypso is the first financial technology company and one of the first companies in the world to achieve this certification.
TickIT is a quality-management certification program for software development and the plus certification represents adherence to a rigorous set of criteria for effective business processes. TikITplus is intended to offer a flexible, multi-level approach to IT quality and certification assessment to capitalize on the strengths of TickIT. The certification covers all of Calypso’s support sites around the world.
“With our ISO 9001/TickIT Quality Management System we achieved a repeatable process and predictable service levels,” Mel Gadd, VP Business Process Engineering at Calypso. “Improvement in our service has been a continuous process. We are in our fifth year of a quality initiative that resulted in ISO 9001/TickIT certification at the mid-point. The most significant improvements in case resolution time came in the first few years when we achieved 52% on average year-on-year reductions. Since achieving certification we have continued to make reductions of between 9% and 15% a year.”
Kishore Bopardikar, President and CEO of Calypso Technology, comments, “Being the first in our sector to achieve TickITplus certification underscores our commitment to upholding the highest standards for quality and efficiency. Calypso believes that by adhering to the industry’s most rigorous criteria for business processes, we differentiate ourselves from the competition in delivering market-leading solutions and customer service.”