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New York Office

99 Park AvenueSuite 930
New York
NY
US

San Francisco Head Office

595 Market Street, Suite 700
San Francisco
CA
US

London Office

One New Change, Level 6
London
GB

Paris Office

106/108 rue de La Boëtie
Paris
FR

Tokyo Office

34th Floor, Marunouchi Building,2-4-1 Marunouchi, Chiyoda-ku
Tokyo
JP

Sydney Office

Australia Square TowerLevel 20, Suite 2004264 George Stree
Sydney
NSW
AU

Singapore Office

1 Raffles Place#25-02 One Raffles Place, Tower 1
Singapore
SG

Frankfurt Office

Junghofstrasse 24Level 2
Frankfurt Am Main
DE

Mumbai Office

Unit 401, Akruti Center PointMIDC Central Road, Near Marol Telephone Exchange, MIDCAndheri (E)
Mumbai
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Copenhagen Office

Regus City Center, Office 313Larsbjornstraede 3
Copenhagen
DK

Hong Kong Office

The Center, Level 2799 Queen's Road Central
Hong Kong
HK

Sao Paulo Office

Av. Paulista, 1.636- CJ 108
Sao Paulo
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BR

Moscow Office

Maliy Cherkasskiy pereulok 2Level 5, Office 14
Moscow
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Santiago Office

Flor de Azucena 42, Oficina 61
Las Condes, Santiago
CL

Madrid Office

Parque Empresarial Parque Norte,Edificio Olmo, Planta 3, C/Serrano Galvache, 56
Madrid
ES

Dubai Office

Dubai International Financial CentreLevel 15, The Gate East WingP.O. Box 121208
Dubai
AE

Pune Office

Unit 303/304 Pride Purple AccordBaner Road, Baner
Pune
IN

Chennai Office

Plot No. 23 & 24Door No. 33, South Beach AvenueMRC Nagar
Chennai Tamil Nadu
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Beijing Office

China World Trade Center Tower 3Level 15, Suite 15621 JianGuoMenWai DajieChaoyang District
Beijing
CN

Seoul Office

#522, 51, Yeoksam-ro 17-gil,Gangnam-gu,Bern Room, 5th Floor, FastFive
Seoul
KR

Shanghai Office

Room 6057, 6th Floor, 21 Century Tower,No.210,Century Avenue,Pudong District
Shanghai
CN

Telephone

+1 415-530-4000

Contact

Herve de Laforcade
[email protected]
Back to all Calypso Technology Inc. announcements

Calypso Technology is First Financial Technology Company to Achieve ISO 9001 TickITplus Certification

Leveraged DNV Business Assurance to complete registration as the first organization in the world to obtain TickITplus Service Management scoped certification

Calypso Technology Inc., the leading integrated capital markets software provider, today announced that the firm has been certified for the TickITplus Foundation Level, including the Management System Standard for ISO 9001:2008. Using DNV Business Assurance to navigate the registration process, Calypso is the first financial technology company and one of the first companies in the world to achieve this certification.

TickIT is a quality-management certification program for software development and the plus certification represents adherence to a rigorous set of criteria for effective business processes. TikITplus is intended to offer a flexible, multi-level approach to IT quality and certification assessment to capitalize on the strengths of TickIT. The certification covers all of Calypso’s support sites around the world.

“With our ISO 9001/TickIT Quality Management System we achieved a repeatable process and predictable service levels,” Mel Gadd, VP Business Process Engineering at Calypso. “Improvement in our service has been a continuous process. We are in our fifth year of a quality initiative that resulted in ISO 9001/TickIT certification at the mid-point. The most significant improvements in case resolution time came in the first few years when we achieved 52% on average year-on-year reductions. Since achieving certification we have continued to make reductions of between 9% and 15% a year.”

Kishore Bopardikar, President and CEO of Calypso Technology, comments, “Being the first in our sector to achieve TickITplus certification underscores our commitment to upholding the highest standards for quality and efficiency. Calypso believes that by adhering to the industry’s most rigorous criteria for business processes, we differentiate ourselves from the competition in delivering market-leading solutions and customer service.”