From the ACORD LOMA Insurance Systems Forum, Duck Creek Technologies, a leading provider of software and services for the insurance industry, announced its new Duck Creek Billing™ Solution. The Duck Creek Billing Solution is a web-based .NET system and is designed to: support the end-to-end billing process for all lines of property and casualty (P&C) insurance; streamline and automate the billing processes; and support and enhance customer relationship strategies. Early adopter implementations are currently underway at Dovetail Insurance Corporation and SUA Insurance.
Duck Creek Billing shares the same next-generation platform as Duck Creek Policy Administration ™ and Rating Solution. It can be purchased with Duck Creek Policy Administration Solution, as a standalone billing solution, or integrated into an insurer’s existing legacy or 3rd party system.
Highlights of the Duck Creek Billing Solution include:
• Supports Direct, Agency and Account Bill, for all lines of business
• State-of-the-art Web 2.0 user interface and intuitive screen workflow design
• Single point of change for plan maintenance
• Powerful and flexible rules-based plan configuration engine
• Installment plan and receivables scheduling
• Support for modern payment methods (e.g. EFT, EBPP providers, credit card, etc)
Barry Cordeiro, Senior Vice President and CIO of SUA Insurance commented, “We are excited about the opportunity of being able to manage our operation on a single platform which supports both billing and policy administration. Duck Creek Billing Solution allows us to bring our agency partner billing records from other systems onto a single platform—enabling streamlined business process, enhanced customer service and a more cost effective and manageable environment.”
Duck Creek’s Board Chairman, Doug Roller noted, “As insurers strive to respond effectively to today’s consumers and to the market’s heightened service expectations, they recognize that customer service is critical to both customer acquisition and retention. Our new billing solution provides carriers with the ability to offer a consistent and positive customer experience while also taking advantage of the functionality, flexibility, and scalability for which the Duck Creek platform is known.”