âInformatica Cloud ensures that the data Misys relies on every day is visible and measurable,â says Kimberly Jansen, director, CRM Operations at Misys. âOne of the great advantages of Informatica Cloud is that it is easy for non-technical users to administer and manage. This means the on-demand data integration service can be managed without in-depth coding resources. We have made a substantial investment in cloud computing through our Salesforce CRM investment and Informatica Cloud ensures we derive the maximum value from that investment.â
Misys was an early customer of the Salesforce CRM software as a service (SaaS) model, using the flexible, cloud-based approach for almost 10 years to support the companyâs sales, marketing and customer service functions. The enterprise-class Informatica Cloud connects Misysâ cloud-based data easily with its multiple, separate on-premise systems. This enables more than 2,000 Misys sales and customer support professionals to access accurate, complete, up-to-date data whenever and wherever they need it.
One of the key areas that Informatica Cloud supports is the Misys Customer Portal, a key component of the Salesforce Service Cloud. More than 10,000 users currently use the portal to log and track support requests as well as find solutions and stay up-to-date with the latest relevant information. Cases are typically complex, mission-critical and demand multiple resources to close them. Misys relies on Informatica Cloud to integrate and synchronize crucial data with this portal from multiple fragmented sources. By introducing a single, shared view of the customer support situation, Misys is able to deliver a more consistently rewarding and responsive service and maintain the loyalty of its financial services customers.
Informatica Cloud provides the critical integration of data spread across disparate Misys contract management systems, providing a single view of contracts across the organization.
âInformatica Cloud is helping Misys gain a competitive advantage by ensuring that data that would otherwise be scattered across the business is accurate, complete and up-to-date,â says Ron Papas, general manager, Informatica Cloud. âThis fast, reliable and easy approach to data integration is helping Misys to extend its lead in the financial services application software and services markets, rapidly gain value from business acquisitions and deliver more responsive and effective services.â