A strategic business objective for IT2 is to regularly seek customersâ views about the companyâs service offer and product evolution, and also about emerging industry issues. IT2âs User Conference and Client Satisfaction Survey are important parts of achieving these objectives.
Kevin Grant, CEO of IT2 Treasury Solutions, said: âWe are committed to building an open, two-way dialogue with all of our customers. We proactively seek their views, we listen to what they tell us and we act on this intelligence. Feedback from our clients helps us to identify the most important issues facing their businesses and to continually enhance our software and services based on superior treasury industry intelligence.
âFor example, we recently responded to client suggestions by delivering a new client web portal, IT2 Connect, an online resource centre that brings together our clients to help drive business change.â
Commenting on the results of IT2âs Client Satisfaction Survey, Kevin Grant said: âI am delighted to say that the results of the most recent survey, conducted in the fourth quarter of 2009, once again showed their satisfaction with IT2 increasing.â
Looking to the future, as part of IT2âs ongoing engagement with its User Community, customers were asked to identify the most important business issues facing their treasury departments over the next eighteen months. According to this group, the three key issues will be counterparty risk, corporate to bank communications including electronic bank account administration (âeBAMâ) and cash management.
âThe importance of deploying integrated, sensitive counterparty risk management tools in corporate treasury operations has increased significantly as the lessons of the financial crisis are absorbed. Another crisis-related change is the increased focus on receiving timely enterprise-wide visibility and management of cash and working capital. Increasing numbers of treasuries will implement eBAM to increase the efficiency of bank account management â and to increase the ease and speed with which cash management banks can be changed,â adds Paul Higdon, IT2âs Chief Technology Officer.