IT2 global User Conference identifies key issues facing treasurers
IT2 Treasury Solutions, a leading provider of treasury management software to corporate treasuries and financial institutions, has held its annual User Conference in the City of London. The event brought together over 70 IT2 client delegates from companies based in Europe, Asia and the United States.
A strategic business objective for IT2 is to regularly seek customers’ views about the company’s service offer and product evolution, and also about emerging industry issues. IT2’s User Conference and Client Satisfaction Survey are important parts of achieving these objectives.
Kevin Grant, CEO of IT2 Treasury Solutions, said: “We are committed to building an open, two-way dialogue with all of our customers. We proactively seek their views, we listen to what they tell us and we act on this intelligence. Feedback from our clients helps us to identify the most important issues facing their businesses and to continually enhance our software and services based on superior treasury industry intelligence.
“For example, we recently responded to client suggestions by delivering a new client web portal, IT2 Connect, an online resource centre that brings together our clients to help drive business change.”
Commenting on the results of IT2’s Client Satisfaction Survey, Kevin Grant said: “I am delighted to say that the results of the most recent survey, conducted in the fourth quarter of 2009, once again showed their satisfaction with IT2 increasing.”
Looking to the future, as part of IT2’s ongoing engagement with its User Community, customers were asked to identify the most important business issues facing their treasury departments over the next eighteen months. According to this group, the three key issues will be counterparty risk, corporate to bank communications including electronic bank account administration (‘eBAM’) and cash management.
“The importance of deploying integrated, sensitive counterparty risk management tools in corporate treasury operations has increased significantly as the lessons of the financial crisis are absorbed. Another crisis-related change is the increased focus on receiving timely enterprise-wide visibility and management of cash and working capital. Increasing numbers of treasuries will implement eBAM to increase the efficiency of bank account management – and to increase the ease and speed with which cash management banks can be changed,” adds Paul Higdon, IT2’s Chief Technology Officer.