Barnard Donegan Insurance, established in 1911, prides itself as being “the one you can depend on” and services the insurance needs of more than 8,500 individuals and families and 1,500 businesses from five separate locations. They needed an agency management system that gave them control and a comprehensive view of all five of its locations so they decided to make a move from AMS AfW to AMS 360 Online. By switching to an online solution, the agency reduced paper costs by 50 percent, gained immediate access to information across all offices and saved 180 minutes a day previously spent at individual insurance company websites.
“Because AMS 360 is online, it allows us to incorporate all our locations. Our customer service representatives can be anywhere and have access to the system,” said Bruce Barnard, president and CEO of Barnard Donegan Insurance. “AMS 360 really helped improve our agency’s efficiency and effectiveness. It is hard to remember life before AMS 360.”
“Customers like Barnard Donegan Insurance are why we continually strive to make our solutions better,” said Bill Bunker, senior vice president of products and marketing at AMS Services. “No matter how long a company has been a customer, we strive to make technical innovations that allow them to be successful and grow their business.”