Marc van der Kammen, CIO, Saudi Hollandi Bank, says: “We run T24 across our entire retail, corporate, treasury and brokerage operations, so we’re in constant need of minor developments to support our business as well as further improve performance. Also, we need support for the local developments to tailor T24 to our specific requirements, all of which demands the availability of sufficient resources. We selected the TAM offering as it provides rapid and cost-effective constant access to the staff and knowledge to make this happen, as well for its quality assurance abilities.”
Saudi Hollandi Bank went live with T24 in November 2005 to replace the Misys Bankmaster retail banking system and over 100 satellite applications, reducing the number of applications down to seven. The system has enabled the bank to simplify its operations, integrate its customer and transaction data, and provides it with a platform for further growth. The bank contracted local consultants to assist in the provision of first-level support and enlisted Temenos consultants in the areas of Internet banking and ATM interfaces, but required additional resources to accommodate its ongoing development needs. It selected TAM in February 2007 and with 10 dedicated Temenos staff working both on- and off-site, it is now fully operational with the offering.
The open architecture of T24 makes it easy for Temenos customers to develop their own code and create additional functionality, working seamlessly with the product. TAM gives customers access to a dedicated T24 development team and assumes maintenance responsibility for TAM-developed code. The TAM team is based in Chennai, India, giving customers local development at offshore rates and bespoke code that is quality controlled and maintained to the same standard as the T24 core system.
T24 is a functionally rich, thin client, scalable, integrated, modular banking system. It is built on an open system principles and uses established technology standards such as HTTP, XML and HTML. It offers a single client view across the enterprise and can support large numbers of users with true non-stop resilience. Its fully-integrated architecture enables it to offer a significant cost advantage compared to other competing products. It offers multiple application server support and is the only system available with no end-of-day batch processing and so can genuinely boast of providing real-time 24/7 non-stop banking.
Andreas Andreades, CEO, Temenos, says, “Software represents only part of the overall solution in terms of running effective core systems. We recognise the importance of providing customers with high-quality professional services to future-proof their implementations and protect their investments, and Saudi Hollandi Bank’s selection of TAM is an important endorsement of our capabilities in this area.”