CHP Consulting today announced the completion of a major technology systems update for the business finance division of U.K.-based Hitachi Capital. The goal of the seven-month project was the development of more efficient, automated new business processes to improve Hitachi’s customer service and enable the restructuring of several teams.
The CHP ALFA Systems technology platform now provides for rapid entry of new Hitachi business proposals and onward processing. Deals are reviewed for approval in half the time and processed more quickly and accurately than ever before, including the dispatch of final documentation.
In addition, thanks in part to the ALFA Systems update, data and administrative errors have been reduced in half, with a 30 percent reduction in the time needed to process a proposal.
“We can now track deal flow and manage quality much more effectively,” said Nathan Pratt, Head of Operations at Hitachi Capital Business Finance (HCBF). “Key users in various departments have already commented favorably on the advantages of using a single system and the automation of many formerly manual processes.”
Improvements made to HCBF’s process workflow and customer care are complemented by improved HCBF products, increased Sarbanes-Oxley compliance and, in the long term, profitable systems development and cost avoidance, Pratt added.
HCBF and CHP began working together in 2004, when HCBF acquired Industrial Equipment Finance Ltd., who was working with CHP at the time.