When 9/11 occurred, there were immediate changes to airport security protocols. Restrictions tightened, more checkpoints were added, and the technology that allowed us to keep air travel safe grew. Years later, those changes are still in effect today and most of us hardly remember a time when you could walk right up to an arrival gate.
That singular event changed our approach to air travel and it’s now simply part of the process.
We are going to see a similar change with the workplace.
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