05 Oct 2020
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Regulations and requirements aimed at making retail banks more secure are driving customers away, according to Aarti Samani, SVP of product and marketing at iProov.
A report by IPSOS Mori showed that on average, two-thirds of customers are unsatisfied with their bank in the UK, something that Samani blames on the cumbersome security experience, in particular the use of complex passwords and one-time-passwords (OTPs).
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