Rapidly increase digital banking knowledge and training for frontline colleagues

16 Nov 2020
Date submitted
16 Nov 2020
Resource type
Case study
File type
pdf PDF file (669.71K)
Nearly every bank has two enduring challenges: getting the digital laggards to bank digitally and getting the active digital users to more broadly leverage the bank’s digital assets. COVID-19 accelerated the shift to digital, banks need to ensure customers stay digital.

Often, banks invest in improving digital banking solutions without making the necessary investment in maximizing customer utilization. Without utilization, there is no value delivery and no return on investment.
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