Maximizing Digital Banking Fluency, Adoption and Utilization Post COVID

11 Nov 2020
Date submitted
11 Nov 2020
Resource type
Best practice
File type
Web page Web page
The Cultural Shift: Digital banking knowledge is an expectation

Customer digital banking behaviors, needs, and expectations have changed overnight. During this discussion, U.S. Bank, M&T Bank & People’s share examples and best practices on how they handled customer digital banking in response to COVID. These banks also discuss how they are looking at re-entry and post-crisis digital banking opportunities as related to overall digital banking and adoption.
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