A multi-national bank has customers in 70 different countries, many of which do not have physical branches. Workflow previously required remote customers to verify identity through a branch or on-site visit to an embassy, coupled with paper forms to be completed. Not only was this inconvenient to customers, it slowed down the process and enabled customer drop off. Learn how this large multi-national bank has changed the dynamic and offer a faster, improved customer experience and outcome.
To access white papers, case studies and best practices. Please sign up to become a member of bobsguide. If you are already a member please log in.