Improving Customer Experience through Remote Account Opening

26 Feb 2020
Date submitted
26 Feb 2020
Resource type
Best practice
File type
Web page Web page
A multi-national bank has customers in 70 different countries, many of which do not have physical branches. Workflow previously required remote customers to verify identity through a branch or on-site visit to an embassy, coupled with paper forms to be completed. Not only was this inconvenient to customers, it slowed down the process and enabled customer drop off. Learn how this large multi-national bank has changed the dynamic and offer a faster, improved customer experience and outcome.
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