How Millennium bcp Made the #NextGenBank a Reality

21 Feb 2019
Company
Date submitted
21 Feb 2019
Resource type
Case study
File type
pdf PDF file (2.38M)
Like so many other banks, Millennium bcp is reviewing its large branch network.

While this has led to some closure and relocation of branches, Millennium BCP was determined to use the review as an opportunity to create a new kind of customer-centric branch format for the future.

To ensure long-term protection of their estate, Millennium BCP developed the concept of the branch of the future. Their main objectives were to:
- build better customer experiences and enable customers to bank how and when they want;
- offer a 24/7 365-day service, inside and outside the branch through ATM solutions and modernisation;
- create a new kind of customer-centric branch for the future.

Helping the bank achieve these goals is Auriga, which is providing the software to deliver the right customer experiences within new state-of-the-art branches.


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