Like so many other banks, Millennium bcp is reviewing its large branch network.
While this has led to some closure and relocation of branches, Millennium BCP was determined to use the review as an opportunity to create a new kind of customer-centric branch format for the future.
To ensure long-term protection of their estate, Millennium BCP developed the concept of the branch of the future. Their main objectives were to:
– build better customer experiences and enable customers to bank how and when they want;
– offer a 24/7 365-day service, inside and outside the branch through ATM solutions and modernisation;
– create a new kind of customer-centric branch for the future.
Helping the bank achieve these goals is Auriga, which is providing the software to deliver the right customer experiences within new state-of-the-art branches.
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Auriga is a specialist provider of innovative omnichannel solutions to banks and other financial institutions.
Our solutions are founded on modern architectures and facilitate the rapid deployment of new distribution channels and services while lowering costs and building long-term competitive advantage.