How Millennium bcp Made the #NextGenBank a Reality
While this has led to some closure and relocation of branches, Millennium BCP was determined to use the review as an opportunity to create a new kind of customer-centric branch format for the future.
To ensure long-term protection of their estate, Millennium BCP developed the concept of the branch of the future. Their main objectives were to:
- build better customer experiences and enable customers to bank how and when they want;
- offer a 24/7 365-day service, inside and outside the branch through ATM solutions and modernisation;
- create a new kind of customer-centric branch for the future.
Helping the bank achieve these goals is Auriga, which is providing the software to deliver the right customer experiences within new state-of-the-art branches.
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