How can Banks use Technology to Humanise Services?

17 Jan 2020
Date submitted
17 Jan 2020
Resource type
White paper
File type
pdf PDF file (290.35K)
Many customers say banks can be faceless to deal with.

A new concept called “banking for humanity” and popularised by a top fintech guru, attempts to remedy this.

But, how can banks use technology to humanise their services and be more empathetic?

This white paper considers some of the likely steps.
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