8 Ways to Improve Account Holder Service

by Finastra | Best Practice

Providing exceptional service in your bank or credit union helps attract and retain customers or members. As technology becomes more robust and consumer buying habits shift, financial institutions must constantly be looking for areas of innovation and ways to meet the demands of a 21st-century consumer. Things to do: Empower your employees, provide avenues for consumers to self-service, stay consistent at all touch points, put financial literacy into your service offerings, and more.

About Finastra

Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top 100 banks. Our open architecture approach brings together a number of partners and innovators. Together we are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers. Learn more at finastra.com

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