The Proactive Monitoring module is an integral component of the WWS omnichannel banking suite that ensures the highest service availability across all banking channels and gives consumers access to banking services 24/7. It is a 360-degree system monitoring all aspects of the network including connections with the bank’s host systems, connections with third party service partners, the WWS ATM application processing, and all self-service channels.
Through the Proactive Monitoring module and an extensive range of diagnostic information, banks gain a rapid understanding of the overall status of all the ATM and kiosk devices (HW monitoring, transaction summary details and easy access to electronic journals) as well as interactive access to the Smart client on the remote ATM (for detailed analysis of the device’s peripherals and operation).
To maximise service availability and minimise the need for onsite maintenance, the system can be easily configured to automatically generate alerts and perform a variety of automatic corrective actions in response to specific events or management thresholds being exceeded.
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