Intellect Digital Branch provides a rich set of Sales, Service and Teller apps that cater to the demands of modern banks. The apps are designed in such a manner as to allow banks to make targeted offerings to potential customers, perform quicker customer acquisition and efficient customer servicing through the holistic 360 degree customer view.
Intellect Digital Branch has been designed to completely overhaul the way that banks develop and distribute functionality to their staff and their end-customers. With Canvas’ CORA (Configure Once Run Anywhere) feature, the apps can be configured once & accessed from different channels, like branch, delivering incredible customer centricity and maximizing the IT investment returns for the bank. It can also be accessed through different devices such as tablets, mobiles etc.
THE CONTINUING RELEVANCE OF THE BRANCH IN THE DIGITAL AGE
With the proliferation of other channels such as mobile and online banking the branch visits have reduced however branches are more relevant now than before and will continue to be one of the main channels for customer interactions. It has been seen that customers prefer to walk into the branches for complex transactions and prefer other channels for simple transactions.
Branches are now changing their nature from transactional to relationship-based in order to provide a better and enhanced customer experience.
The current challenge for the banks is to become the “Principal Banker” which will enable customer retention and also improve the customer acquisition. The banks are looking for an “Omni Channel” solution which promises a uniform customer experience across different channels and want to move away from “Multichannel” environment. In addition to better experience, omni-channel is also cost effective.
Customers’ needs are increasing day by day and it is imperative that banks meet these needs in order for their customers to continue in these banks. Therefore banks have started investing heavily on future proof solutions for the different channels. Investments are made in branches to provide a different outlook by digitization so that customers enjoy their visit to the branches and this in turn enables the bank to have effective conversations, build relationships and to provide better and tailored services.
Digital Branch is a rich integrated suite of sales, services and teller apps