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INETCO Insight real-time transaction monitoring solution

INETCO Insight real-time transaction monitoring and data streaming solution for omnichannel banking environments INETCO Insight® sets the standard for monitoring critical applications and analyzing customer interactions within payment processing, omnichannel banking and other high volume transaction environments. It is the only transaction monitoring software that can capture and correlate multi-protocol transactions across multiple IT hops

  • Editorial Team
  • May 12, 2021
  • 2 minutes

INETCO Insight real-time transaction monitoring and data streaming solution for omnichannel banking environments

INETCO Insight® sets the standard for monitoring critical applications and analyzing customer interactions within payment processing, omnichannel banking and other high volume transaction environments. It is the only transaction monitoring software that can capture and correlate multi-protocol transactions across multiple IT hops and banking channels, while operating independently of the underlying application or switch being monitored.

Customers all over the globe are using INETCO Insight transaction monitoring software to manage end-to-end transaction performance, resolve IT performance issues faster and gain access to a live, real-time data feed on customer interactions – without the use of heavy agents, extra traffic loads or code changes. Financial organizations using INETCO Insight consistently report 60-75% faster problem isolation, improved profitability and significant omnichannel customer service improvements.

Improve profitability

  • Gain one-stop visibility into all your digital, self-service and middleware messaging transaction
  • Leverage your monitoring investment across multiple channels and operations teams
  • Utilize rich transaction data  to make better business decisions

Reduce operational support costs

  • Experience 65-75% faster isolation of transaction slowdowns, time outs and failures
  • Improve first call resolution rates and no fault found service calls
  • Reduce the number of lost API or host switch communications

Deliver an amazing omnichannel customer experience

  • Reduce failed consumer interactions and slowdowns by 25%
  • Improve uptime and availability across all banking channels
  • Reduce the number of customer reported incidents