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Head Office Head Office

214 King St. W. Suite 600
Toronto
Ontario
CA

European Office Office

Devonshire House 60 Goswell Road
London
GB

Telephone

+447342888965

Contact

Milko Radotic
[email protected]

Frontline Employee Direct: Employee Digital Learn Platform

Frontline Employee Direct: Our Employee Platform is an interactive gamified platform designed to rapidly increase digital fluency among Bank employees. The platform ensures the bank's workforce is digitally aware, knowledgeable and prepared to support customers on the retail floor and in the call center the second all your digital innovation goes to market

Empower employees with knowledge and the ability to convey this knowledge to your customers, accelerating adoption of all the banks digital capabilities.

 

Horizn Platform Methodolgy

Our platform accelerates digital adoption by using an approach that combines gamification, micro-learning simulation methodology, and in-depth analytics.

Digital Demos

 Our Digital Demos educate employees and customers about all things digital. Banks are embedding simulators within websites, mobile apps, chatbots, marketing campaigns, online FAQs, and email.

Micro-Learning

Horizn uses micro-learning methodology; learning through short, digestible content. Complex mobile and digital features are split into small units focused on product features and the desired learning behavior.

Gamification

Game mechanics are integrated into the platform. Gamifying the learning experience supports a healthy competitive culture, makes learning fun, and drives engagement, adoption, and loyalty.

Reporting Dashboard

Executives, managers and digital ambassadors can access reports by branch/call centers and transit productivity. Performance is tracked for learning activity, number of demos with customers, and shared demos.

 

View other products from Horizn Inc

Horizn Platform

Horizn is the #1 digital acceleration platform designed exclusively for financial service institutions. Horizn equips bank customers and employees with the knowledge needed to increase digital confidence, understand all the bank's digital capabilities, and dramatically accelerate digital usage rates. The Platform three components, Self-Serve Customer Platform, Assisted-Serve Call Center and In-Branch Demos, and the Employee …

Assisted-Serve: Call Center and In-Branch Digital Demos

Both Call-Center and In-Branch employees need easy access to digital information when talking to customers. Our Digital Demos are used by the frontline when talking to customers about all aspects of digital banking.  Both Call-Center and In-Branch employees can quickly answer digital questions, share Digital Demos via email and in-branch via self-serve tablets or kiosks. …

Self Serve: Customer Direct Platform

The Self-Serve Customer Platform ensures bank customers have the confidence and know-how to bank digitally as well as accelerate usage of all the bank's digital capabilities. Banks using the platform are widely distributing Digital Demos to their customers via bank websites, email marketing, SEO, chatbots, and in-app. Customers can self-learn digital banking capabilities as they …