Email Contact Phone Company Visit Website

Headquarters Head Office

Mittelstraße 10

Branch Frankfurt Office

Mainzer Landstraße 199
Frankfurt am Main

Branch Frankfurt Office

Rahmhofstraße 2-4
Frankfurt am Main

Branch Munich Office

Bülowstraße 27

Branch Praha Office

Na Pankraci 1724

Branch Luxembourg Office

13, Avenue de la Porte Neuve

Branch Madrid Office

Paseo de la Castellana 114Esc. 1, Planta 3




René Lemme
[email protected]

FinCASE for Investigations

Efficient Complaint Management for Banking Transactions

Our service with our customers since more than 20 years approves that about 4% of all foreign payments cause demands, corrections or complaints. Due to an increasing sensitivity regarding checks for money laundering and embargo, the use of an automated demand management is indispensable.


FinCASE for Investigations is an intuitive and efficient way to electronically record complaints: either from different sources such as SWIFT, e-mail and fax or directly via the use of open gateways and/or an API to third-party applications (e.g. for nostro reconciliation, money laundering or e-banking). The central instrument is the maintenance of an electronic process file which is optimised for the processing, managing and analysing of demands regarding financial transactions. For the processing, an individual process can be parametrised so that all demands are generally transacted according to consistent standards. With its open structure, FinCASE for Investigations allows a quick integration and/or connection to other systems in order to enrich the process file with databases from bank applications, such as payment data or customer data. Moreover, FinCASE for Investigations supports the SWIFT Global Payment Innovation (GPI) standard for a fast handling of reclaims.

View other products from valantic FSA


iQbonds is valantic’s high-performance solution for electronic bond trading. Market making, bond pricing as well as the connection to electronic markets, exchanges and data platforms (e.g. Refinitiv, Bloomberg, Eurex, MTS) are integrated into one application. iQbonds performs constant calculations of bond prices and yields while simultaneously providing access to various electronic markets where instruments can …

Real Time Payment Engine

Central Processing of Various Payment Types The payment industry is in a process of dramatic changes. New regulation initiatives, such as PSD2 and instant payments, require wide-ranging changes in the payment processing and lead to respective consequences for the existing IT systems. Financial institutions extend their product and service portfolio with additional digital services and are …

FinCASE for Bank2Bank Commissions

Efficient receivables management for correspondent banks Banks charge their correspondent banks fees for the settlement of payments which are mostly not yet processed automatically (STP). Likewise, fees accrue for the processing of OUR payments whose settlement is also not standardised so far. Thanks to FinCASE for Bank2Bank Commissions, these non-standardised processes can very efficiently be …