AFS Loan Administration provides real-time, Web-based online inquiry and maintenance capabilities to bank lending teams, credit support, and customer service staff, enabling them to respond quickly, accurately, and efficiently to customer inquiries or to process customer requests. The system’s automation of manual servicing processes improves the customer experience, reduces bank servicing costs related to loan maintenance and research activities, and improves data quality. The system provides straight-through processing for customer inquiry, servicing, and maintenance transactions.