Services Insights


The new radicals: a better approach to wealth technology

9th December 2019

The wealth industry has never found it easy to implement systems and adapt to new technologies. One reason for this is that there is a cultural divide between people who work in IT and people who manage money. That gap is reducing but nevertheless it remains. Compounding the issue, the technology landscape is now changing faster than ever and... read more

How in-branch video banking enhances customer service experience

4th December 2019

Company: Auriga
While they turn to online banking, and given the rise in digital transformation, the most customers still appreciate the need for financial advice face-to-face, especially for complex transactions or help. Accenture’s recent study of financial service consumers show that on average two-thirds of consumers favour face-to-face interaction with... read more

FX in payments: Keeping up with the rapid pace of globalisation

26th November 2019

When it comes to commerce, the world is becoming an increasingly smaller place. Businesses of all stripes are looking to expand globally and at a pace not seen before. The growth of multinational organisations, particularly in the shared and gig economies, has introduced the need to make and receive payments in a multitude of currencies – all... read more

Barclays' Gordon: Risk managers to be trained in Python and R

20th November 2019

Company: bobsguide
Financial institutions must look to educate existing staff on data practices before hiring more data scientists, agreed a panel at the Financial Information Management conference in central London this week. Simon Gordon, head of risk information services at Barclays said the bank has begun a process of training its staff in computing... read more

Financial services complaints: managing customer expectations

12th November 2019

Last month, the FCA published complaints data revealing an increase in complaints from 3.91m in the second half of 2018 to 4.29m in the first half of 2019. This can be attributed, mainly, to a 34 percent increase in the volume of PPI complaints received. This number rose from 1.58m to 2.12m. While an early rush to meet the August 2019 PPI... read more

Don’t build your cloud landing zone in the dark

5th November 2019

Company: GFT
Digital transformation in its many forms is without doubt one of the most pressing objectives for almost all firms across all industries. Cloud migration is at the heart of creating any sort of digital environment or DevOps culture. But despite the amount of commentary, white papers, consultancy firms, and dollars spent, it is still one of the... read more

Microservices – how to redefine the possible in digital transformation

4th November 2019

Company: GFT
Digital transformation is more akin to a journey than a destination and all banks start out from different points. Although the journey is necessary, there are many barriers to progress, including: inertia, existing structures and lack of knowledge of the required modern technologies. Find out how to progress at our upcoming event with AWS:... read more

Negotiate with your CFO as if your liquidity depended on it

22nd October 2019

Company: Analyste
Are you a treasurer in need of a solution for better cash forecasting, but you don’t have the budget you need? You are not alone. We have lately seen more articles, aimed at treasury organisations, about how to get the CFO to buy in. This is a very good trend. We are finally starting to react to perhaps the most repeated question of all times... read more

How efficient is your sanctions compliance approach?

17th October 2019

Company: Accuity
This is the second in a three part series, based on the whitepaper, Excellence in Sanctions Compliance: The Role of Effectiveness, Efficiency and Explainability The first article in our “excellence in sanctions compliance” series detailed the many regulatory requirements that must be met to achieve effective compliance. If not... read more