Retail Banking Systems Insights

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How in-branch video banking enhances customer service experience

4th December 2019

Company: Auriga
While they turn to online banking, and given the rise in digital transformation, the most customers still appreciate the need for financial advice face-to-face, especially for complex transactions or help. Accenture’s recent study of financial service consumers show that on average two-thirds of consumers favour face-to-face interaction with... read more
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Tackling Vietnam’s online fraud rates

28th November 2019

Asia Pacific is a vast region, housing a wide range of markets that vary greatly in terms of both size and economic maturity. However, despite the huge differences apparent in the region, there are some trends that have reached all countries. While still a predominantly cash-based region, a younger demographic, an increase in disposable income, and... read more
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Regulator input could inhibit consumer access to financial data

27th November 2019

Company: bobsguide
Involvement by regulators to create a new API standard for consumers and businesses to access their own financial data could slow down industry initiatives in the space, according to Don Cardinal, managing director of the Financial Data Exchange (FDX). “The issue is, could the regulators stop [the FDX API standard] inadvertently? All they... read more
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Why financials are under pressure to secure email identity

26th November 2019

A local independent mortgage broker has run into trouble. A loan payment that was expected to go into a client’s account has not materialised. After contacting the lender to find out what has happened it transpires that it received an email purporting to be from the broker asking for deposit account details to be changed. The broker feels... read more
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Banking on the cloud: the new normal in financial services

25th November 2019

Company: Finastra
The need to innovate and keep up with new market entrants has become the key driver in a bank’s strategic decision to adopt the cloud. Cloud is all about enabling business agility and rapid evolution with on-demand innovation to satisfy growing business needs - yet with no compromise on security and without the investment burden associated... read more
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Banks to assess internal data with greater frequency

22nd November 2019

Company: bobsguide
Banks must focus on breaking down their data management strategies to a quarterly basis, said the chief data officer, risk and finance at ING Bank on a panel at the Financial Information Management conference in London this week. “If you make a plan for [data] you think, ‘yes we can do that in a year, two years, or three... read more
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Rising to the digital banking challenge

21st November 2019

Company: TAS Group
To keep up with customers’ demands and drastically changed lifestyle, as well as reducing competition pressure by new players entering the market, banks are looking to digitally transform their existing infrastructures, with some establishing new digital subsidiaries to avoid legacy traction. Moving traditional banks online has been... read more
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TLTRO III funds: when is the best moment to knock at the ECB door?

20th November 2019

Company: Prometeia
In September 2019, the ECB announced changes to the new targeted longer-term refinancing operations (TLTRO III). Differently from what outlined in March, the maturity of TLTRO III operations was extended from two to three years, and, for the banks exceeding their lending benchmark, the interest rate applied will be the average interest rate on the... read more
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People moves: Bank of Ireland, Tide, Huntington, and more

15th November 2019

Company: bobsguide
TransUnion appoints Mike Davies as UK COO Consumer credit reporting agency TransUnion has appointed Mike Davies as new UK COO. He will look after the UK operations, optimising business processes to support continued growth. Davies has more than 20 years of experience in operational and IT leadership as well as business transformation and... read more