Retail Banking Systems Insights

Over the past few years the mortgage market has grown increasingly complex, leading to the growth of broker websites that aim to help consumers make informed choices. One such provider – Habito – has seen exponential growth rates since launch in 2016 and last year announced a move into the lending market itself driven by a £500m... read more

“The only thing worse than training your employees and having them leave, is not training them and having them stay,” said Henry Ford, founder of the Ford Motor Company. The financial landscape is shifting at a rapid rate, barely recognisable from half a decade to the next, so naturally, many banks are forced to update their systems... read more

According to The World Bank, 1.7 billion people globally don’t have access to the most basic financial services. Without access to savings and credit, economic mobility is next to impossible - leaving the unbanked trapped in a cycle of poverty. This is a huge issue not only for developing countries where the proportion of the unbanked is... read more

While they turn to online banking, and given the rise in digital transformation, the most customers still appreciate the need for financial advice face-to-face, especially for complex transactions or help. Accenture’s recent study of financial service consumers show that on average two-thirds of consumers favour face-to-face interaction with... read more

Asia Pacific is a vast region, housing a wide range of markets that vary greatly in terms of both size and economic maturity. However, despite the huge differences apparent in the region, there are some trends that have reached all countries. While still a predominantly cash-based region, a younger demographic, an increase in disposable income, and... read more

Involvement by regulators to create a new API standard for consumers and businesses to access their own financial data could slow down industry initiatives in the space, according to Don Cardinal, managing director of the Financial Data Exchange (FDX). “The issue is, could the regulators stop [the FDX API standard] inadvertently? All they... read more

A local independent mortgage broker has run into trouble. A loan payment that was expected to go into a client’s account has not materialised. After contacting the lender to find out what has happened it transpires that it received an email purporting to be from the broker asking for deposit account details to be changed. The broker feels... read more

The need to innovate and keep up with new market entrants has become the key driver in a bank’s strategic decision to adopt the cloud. Cloud is all about enabling business agility and rapid evolution with on-demand innovation to satisfy growing business needs - yet with no compromise on security and without the investment burden associated... read more

Banks must focus on breaking down their data management strategies to a quarterly basis, said the chief data officer, risk and finance at ING Bank on a panel at the Financial Information Management conference in London this week. “If you make a plan for [data] you think, ‘yes we can do that in a year, two years, or three... read more