Retail Banking Systems Insights

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Volcker Rule change inspires tepid optimism

2nd July 2020

Company: bobsguide
As the US startup community celebrates the recent Volcker Rule reform, some worry the change could impair the banking system as it recovers from recent market volatility.    Sankar Krishnan, executive vice president and industry head, banking and capital markets at Capgemini, is positive about the change, announced on June 25 by the... read more
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App vulnerabilities on the up as banks add new features

26th June 2020

Company: bobsguide
An increase in mobile banking application features may make them more vulnerable to fraud, experts say. According to Nikolay Anisenya, mobile application security research team lead at Positive Technologies, fraud protection is largely out of customers’ control. “As a customer, unfortunately you cannot do much to protect yourself... read more
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JP Morgan MD: Changes brewing in e-commerce

24th June 2020

Company: bobsguide
Innovation in the e-commerce and payments sector could slow down due to the global disruption caused by the pandemic, while businesses look to reconsider and raise their online offerings, according to JP Morgan’s Ray McDonnell, managing director and co-head of merchant services in Europe. While McDonnell feels innovation will have... read more
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Debate emerges over cloud concentration risk

18th June 2020

Company: bobsguide
Questions remain over concentration risk amongst cloud providers, following a recent European Securities and Markets Authority (Esma) consultation on cloud outsourcing guidelines. “I think bringing in some of these guidelines will make people understand and think about: ‘I need to make sure that one provider is secure, and if the... read more
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Conversational financial coaching can transform banks into better trusted advisors

18th June 2020

In the digital age, banks are looking for ways to remain relevant and distinctive. Experts believe that banks who maintain high levels of customer satisfaction will eventually conquer market share. This means that it is crucial for financial institutions to deeply understand and fully fulfil the needs of increasingly digital customers, at every... read more
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Q&A: Pay.UK’s chair on the future of retail payments

17th June 2020

Company: bobsguide
Before chairing Pay.UK, the UK’s standard setting body for retail payments, Melanie Johnson chaired The UK Cards Association – now part of UK Finance – for eight years. She talked to bobsguide about the UK’s new payment architecture (NPA), reducing fraud and overseeing the country’s payment systems during coronavirus... read more
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Ecommerce during pandemic and why reconciliation matters

15th June 2020

Company: ReconArt, Inc.
As the pandemic spread, so did a joke – across social media: Who drives the digital transformation efforts in your company? CEO CTO CIO COVID-19 It’s funny because it rings true. Businesses around the world saw themselves amid an unprecedented situation as the pandemic hit. Lockdown restrictions and social isolation... read more
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Decrease in branch traffic speeds digital transformation

11th June 2020

Company: bobsguide
Starting in March, banks including Llyods and HSBC have closed their branches due to government guidelines on health and safety – a trend that has led to a drastic change in consumer behaviour and that has accelerated the digital transformation of retail banks. Mladen Vladek, general manager at FIS, says there is an “impact on the... read more
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Digital gap widens between traditional banks and challengers

11th June 2020

Company: bobsguide
The gap in digital performance continues to grow between traditional banks and challengers as the pandemic exposes incumbents’ inability to adapt.  Mark O’Keefe, founding director at Optima Consulting and Payments Systems Regulator (PSR) panel member, says few incumbents have stepped up to the plate during the pandemic. ... read more