Insights

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AI adoption flounders in CRM

19th December 2019

Company: bobsguide
Despite being touted as the future of customer relationship software, a recent study by Freshworks – a customer engagement company – revealed that only 12 percent of CRM users actually utilise an artificial intelligence (AI) tool. The study also found that 97 percent of CRM users think AI is too expensive, with 89 percent suggesting... read more
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Report: Pressure on retail banktech as relations change

19th December 2019

Company: bobsguide
Over the past year credit risk has accumulated across portfolios, volatility in market rates has led to increased levels of interest rate risk, and yield curve inversions have become a serious concern for banks. Operationally, retail banks have had to adapt to difficult conditions in the face of mounting competition and pressure on bottom lines.... read more
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Q&A: Currencycloud CTO on market choice, AML, and real-time payments

18th December 2019

Company: bobsguide
Ed Addario was appointed Currencycloud’s chief technology officer in December 2016. Since then, technological advances across payments have ramped up, and the market has begun to evolve rapidly. Bobsguide caught up with Addario recently, to get his thoughts on how the firm has changed, and what’s driving market forces. What's... read more
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Insurtech in review: new and old players adapt to a changing landscape

18th December 2019

Company: bobsguide
Early year studies from Deloitte and McKinsey cited 2019 as the year for insurance firms to embrace new partnerships and join in the tech revolution. While the past year has seen increased investment in insurtech and growing integration of tech macro-trends that have disrupted several industries, the greatest change in the insurance space may have... read more
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Q&A: Thought Machine CTO on agility, legacy systems, and cloud management

17th December 2019

Company: bobsguide
Previously a senior software engineer at Google, William Montgomery brought unique insights into developing large scale cloud infrastructure with him when he joined Thought Machine as chief technology officer. We caught up with Montgomery to discuss the move away from legacy systems and how banks are looking to the cloud. What previous... read more
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Capital markets regtech in review

16th December 2019

Company: bobsguide
While fintech investment is expected to grow at about $80bn a year, spending in regtech is predicted to go beyond $115bn in the next four years, according to Nick Cook, director of innovation at the UK’s Financial Conduct Authority (FCA), speaking at a conference in June. But despite significant growth expectations, Cook said there were... read more
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US banks explore alt data for credit underwriting

13th December 2019

Company: bobsguide
US banks are researching use cases of alternative data in the lending space, according to software vendors. “The risk of using alternative data without some sort of guidance framework is that data can be used intentionally or unintentionally in a discriminatory fashion. So that’s why we are very concerned as an... read more
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2020 fintech conferences to watch out for

12th December 2019

Company: bobsguide
Bobsguide have complied a list of the global fintech conferences that will take place during 2020. This page will be updated as and when new information is provided.   January Paris Fintech Forum January 28-29 Where: Palais Brongniart, Paris For: Fintechs, banks From: €1,400   February Artificial... read more
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Scope of FCA’s cryptoasset AML regime unclear

11th December 2019

Company: bobsguide
The UK's Financial Conduct Authority (FCA) is unsure as to whether international firms conducting cryptoasset activity in the UK will be subject to the country's new anti-money laundering (AML) regulation. National regulators have until January 10 next year to incorporate requirements under the fifth anti-money laundering directive... read more
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Treasurers’ priorities today will shape the banks of tomorrow

11th December 2019

Company: Finastra
The IDC Global Corporate Treasury Survey 2019 conducted by IDC in partnership with Finastra provides a unique snapshot of corporate treasurers’ current and future priorities. Looking across the findings, one of the most striking is that 47 percent of the respondents can see opportunities for banks to enhance their offerings and deliver... read more