Insurance Systems Insights

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UK insurers must deal with “lack of trust”

5th December 2018

Company: bobsguide
The insurance market is “tough” and the product “isn’t loved in anyway shape or form”, according to Matt Poll, CEO of Neos. Speaking at Fintech Connect, Poll underlined the fact that customers do not traditionally trust insurance providers, thanks to low and negative engagement, dysfunctional pricing strategies, and... read more
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CASS – audit of IT systems

12th November 2018

Company: AutoRek
It is fascinating that 10 years on from the collapse of Lehman Brothers, the Client Assets sourcebook (CASS) is still high on the regulatory agenda. The Financial Conduct Authority (FCA) has repeatedly scrutinised CASS and enhanced standards, starting with the issuance of ‘PS14/9: Review of the client assets regime for investment... read more
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FCA data underlines need for flexible resourcing

6th November 2018

Company: bobsguide
For those who’ve seen it, complaints data published by the FCA for H1 2018 doesn’t make pleasant reading for banks and other financial providers. The total number of complaints reached a record level of 4.13 million, a 10% increase on the previous six months. This was the fourth successive half year increase. Once again, PPI was a... read more
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US retail banking: Gap growing between giants and community players

4th November 2018

Company: bobsguide
The gap between the product and service offerings of the US’s biggest retail banks and its smaller community players is set to become much more pronounced, says Tyrone Canaday, managing director and global head of innovation at Protiviti – the New York based consultancy.  “You look at the budgets and the amount of... read more
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Insurtech report: The starting and stalling of a sector

31st October 2018

Company: bobsguide
Insurtech entered common vernacular in the market towards the end of 2015, but it’s been slow to take off compared to disruption in other areas. A report last year by the European Insurance and Occupational Authority (EIOPA) said that digitisation had not yet reached the point of truly disrupting the insurance sector. For some, the... read more
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Insurance incumbents going through “Janus moment” despite rigid structures

22nd October 2018

Company: bobsguide
The real-time underwriting space provides a great opportunity for insurance market participants, an audience at this year’s Money2020 conference heard. But while current “rigid” corporate structures among incumbents are holding those players back, the industry is facing a pivotal moment in embracing new technologies. Scott... read more
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The loyalty penalty – will it prove an expensive own goal for banks?

21st October 2018

The news that the UK's Citizens Advice Bureau (CAB) has filed a super-complaint with the Competition and Markets Authority (CMA) over what it describes as a £4bn ‘loyalty penalty’ will have sent shockwaves across impacted markets. The CAB calculates that the loyalty penalty across mortgages, savings, home insurance, mobile and... read more
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Starling CCO: Service diversification key to success

9th October 2018

Company: bobsguide
Starling has acquired 10,000 business customers and 210,000 current account customers to date, with the TSB crisis reportedly bringing in eight times the number of switches to the digital only bank. That’s in an industry where stickiness and customer profitability is key and where it has never been easier for customers to switch banking... read more
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Digitising payments in the Philippines to drive financial inclusion

5th October 2018

Company: Compass Plus
According to the World Bank, financial inclusion means that individuals and businesses have access to useful and affordable financial products and services that meet their needs; transactions, payments, savings, credit and insurance, delivered in a responsible and sustainable way. This access to a transaction account is a first step toward... read more